Lennar Homes

Salesforce Support Analyst III

Coppell, Dallas · Mid

Sponsorship not specifiedDetected 1 day ago

DevOpsPlatform EngineeringSalesforceCustomer SupportCommunicationProblem Solving

About the role

A career built on making dreams come true.
Troubleshoot and resolve advanced Salesforce issues including sharing rule conflicts, permission set group assignments, complex profile configurations, and OWD (Org-Wide Default) related access problems.
Assist in troubleshooting integrations between Salesforce and connected systems (Invoca, OwnData, ServiceNow, and Lennar internal applications).

Salesforce Support Analyst III The Salesforce Support Analyst III provides intermediate technical support for Lennar Associates using the Salesforce platform.
The Salesforce Support Analyst III will serve as an escalation point for Tier 1 support, mentor junior analysts, and ensure timely and effective service across the business.
A career built on building zero defect homes, cost management, and adherence to schedules.
Team Serve as an escalation point for Tier 1 support analysts, resolving complex Salesforce access, configuration, and data issues.
Manage internal client relationships by carrying out advanced Salesforce requests and providing consistent, proactive communication to business stakeholders.
Produce, update, and maintain best practice Salesforce support documentation, runbooks, and knowledge base articles.
Configure and maintain declarative automation including flows, validation rules, approval processes, and process builders under change management guidelines.
Perform advanced data operations using Data Loader, Workbench, and SOQL queries; support data quality initiatives including deduplication, mass updates, and data migrations.
Build and modify reports, dashboards, and report types to support business reporting needs.
Maintain and update ServiceNow tickets daily with accurate, reproducible details and ensure SLA adherence across the Salesforce support queue.

Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth.
Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of.
To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations.
From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day.
Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms.
Visit Lennartotalrewards.com to view our suite of benefits.
Monitor Salesforce platform health including API limits, storage usage, license thresholds, integration failures, and scheduled job errors; report and remediate issues immediately.

At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

This listing is sourced directly from Lennar Homes's careers page and normalized into a canonical job model.