OLIVER Agency - North America

Business Director

Chicago, Illinois · Director

Sponsorship not specified$153k-$171kDetected 35 days ago

SparkCRMAccount ManagementFinancial AnalysisForecastingPerformance ManagementLeadershipPublic SpeakingFinancial Reporting

About the role

You are accountable for the overall health of the client relationship, the financial performance of the account, and ensuring studio delivery is aligned with the client's marketing priorities across all four business units.
You act as the key escalation point for senior client stakeholders and serve as the bridge between the client's ambitions and the studio's capabilities.
Represent OLIVER at a senior client leadership level, presenting performance data, creative work, and strategic recommendations with confidence and clarity

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
We partner with over 300 clients in 40+ countries and counting.
Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
You partner with the Program Director on operational delivery, with the Associate Creative Director on creative quality, and with the CRM Strategy Lead on campaign planning.
Own the senior client relationship with stakeholders across all business units, building trusted, strategic partnerships that go beyond brief management
Identify and develop organic growth opportunities across the client's portfolio, acting as a proactive strategic partner rather than a reactive service provider
Partner with the Program Director to ensure studio operations, resource allocation, and workflow management via OMG - where the work is organised and orchestrated - support on-time, on-brief delivery at scale
Lead and develop a team of Account Managers, creating a high-performance, client-first culture within the studio
Lead weekly and monthly account rhythms - status meetings, QBRs, and performance reviews - ensuring consistent reporting against agreed SLAs and KPIs

Demonstrated ability to hold senior client relationships and facilitate strategic conversations with VP-level and above stakeholders

A track record of leading large, complex client accounts - ideally spanning multiple brands or business units - in an in-house, embedded, or agency environment

Strong understanding of creative production operations - briefing, resourcing, delivery, and reporting - in a high-volume content environment
Strategic integration of AI across studio projects and operations
Experience setting AI governance and quality standards at studio level
Agentic leadership for complex business and creative challenges
Drives AI innovation and shares best practice across OLIVER network
At the time of this posting, the base salary for this position may range from $153,000.00 to $171,000.00.

Manage the overall commercial health of the account, including budget tracking, forecasting, scope management, and financial reporting to OLIVER leadership

Be Imaginative to push the boundaries of what's possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.
All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.
Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Be Ambitious to succeed
Our values shape everything we do:
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work.

This listing is sourced directly from OLIVER Agency - North America's careers page and normalized into a canonical job model.