Cytracom

Application Support Engineer - UCaaS / VOIP

McKinney, TX

Sponsorship not specifiedDetected 47 days ago

CybersecurityNetwork SecurityOnboardingCustomer SupportFirewallVoIPZero TrustCommunicationCollaboration

About the role

This role plays a critical part in customer retention, product adoption, and overall experience by resolving issues efficiently and ensuring seamless communication services.
Success in this role directly impacts customer satisfaction, churn prevention, and long-term growth.
All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.

Provide world-class technical support through clear troubleshooting, proactive communication, and efficient resolution of voice, networking, and platform-related issues.
You will: Diagnose and resolve VoIP, PBX, SIP, networking, and hardware-related issues Support customer onboarding and technical implementations Collaborate cross-functionally to resolve complex cases Follow structured escalation paths while owning customer outcomes This role requires technical curiosity, accountability, and a strong customer-first mindset.
The Application Support Engineer serves as a frontline technical expert for our UCaaS and VoIP platform, delivering fast, accurate, and customer-focused support to end-users and partners.

Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.
Here's a closer look at this key role: The Application Support Engineer serves as a frontline technical expert for our UCaaS and VoIP platform, delivering fast, accurate, and customer-focused support to end-users and partners.
You will be the first technical voice customers interact with, setting the tone for trust, clarity, and confidence in our platform.

This listing is sourced directly from Cytracom's careers page and normalized into a canonical job model.