Gdit
Provider Enrollment Operations Supervisor
USA LA Bossier City
No sponsorship$51k-$69kDetected 12 hours ago
Data AnalysisData VisualizationSalesforceExcelHRPerformance ManagementCustomer SupportLeadershipProblem SolvingMentoring
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- We ensure today is safe and tomorrow is smarter.
Requirements
- Advanced proficiency with Microsoft Excel
- Experience interpreting operational data and producing management reports
- Experience with Medicaid Provider Enrollment
- Knowledge of credentialing or provider enrollment operations
- Experience with Salesforce, ServiceNow, or workflow management systems
- Experience creating dashboards using Power BI, Tableau, or similar business intelligence tools
- Clearance Level Must Be Able to Obtain:
- Public Trust/Other Required:
- US Citizenship Required:
Skills
- Data Analytics, Microsoft Excel Functions, Service Level Management Certifications:
- None Experience:
- 5 + years of related experience US Citizenship Required:
- Job Description:
- In this role, a typical day will include:
- Leading and supervising a team of service desk agents using designated systems and proven coaching methods
- Providing feedback and coaching as appropriate to improve overall performance of agent and/or team
- Supervising a team of agents in order to meet operational goals while ensuring customer satisfaction
- Monitoring, and evaluating team metrics for quality of service, to ensure compliance with Client Service Level Agreements
- The people supporting and securing some of the most complex government, defense, and intelligence projects across the country.
- Our work has meaning and impact on the world around us, but also on us, and that's important.
- GDIT is your place.
Compensation
- The likely salary range for this position is $51,000 - $69,000.
Equal opportunity
- Employer / Individuals with Disabilities / Protected Veterans
Visa & Work Authorization
- 5 + years of related experience US Citizenship Required:
This listing is sourced directly from Gdit's careers page and normalized into a canonical job model.