Benepass

Benepass

Senior Customer Success Manager

U.S Remote · Senior

Sponsorship not specified$100k-$130kDetected 15 days ago
Account ManagementHRISCustomer SuccessAdaptability

About the role

  • We believe people are the most important asset to any company.
  • To date, the company has raised approximately $75 million in equity capital.
  • While both roles share the same core responsibilities, the size and complexity of the assigned book of business will vary.

Responsibilities

  • Manage a portfolio of SMB and/or mid-market clients through all stages of the customer lifecycle, from onboarding to ongoing success planning
  • Identify growth opportunities within your accounts and collaborate with sales on upsell and expansion strategies
  • Develop scalable processes and resources tailored to the unique needs of SMB clients
  • You're organized and efficient, able to manage multiple accounts simultaneously while providing personalized service
  • one to support our SMB customer segment and one to support our Midmarket customer segment.
  • In addition to owning a book of business, the Senior Customer Success Manager will contribute to the continuous improvement of our processes by collaborating with Product, Sales, Engineering, Support, and Strategic Alliances teams.
  • We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products.

Requirements

  • Proven track record of managing and growing SMB and/or midmarket customer accounts
  • Demonstrated ability to analyze data and business insights to influence stakeholder decision-making
  • Ability to interact with customer teams at various levels of technical and non-technical depth, and across multiple levels from end users through C-level stakeholders
  • Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams
  • BENEPASS TAKES A NUMBER OF FACTORS INTO ACCOUNT WHEN DETERMINING INDIVIDUAL STARTING PAY, INCLUDING MARKET COMPARABLES, INTERVIEW PERFORMANCE, PEER COMPENSATION, AND YEARS OF EXPERIENCE.

Skills

  • Previous start-up experience

Compensation

  • $100,000-130,000 + Equity + Variable Compensation

Benefits

  • 95% coverage of medical, dental, and vision
  • Fantastic benefits (of course 😃), including:
  • $500/year Learning & Development Benefit
  • $100/month Wellness
  • $100/month Co-working and Commuter Benefit

Company info

  • At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.
  • Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.
  • Helping companies reimagine how companies take care of their people.
  • Founder Story
  • Jaclyn Chen https://bit.ly/3FpQ0ti
  • Benepass Raises $40M Series B https://getbenepass.com/blog/benepass-raises-40m-series-b-to-help-employers-redesign-benefits-for-rising-healthcare-costs
  • Benepass | Candidate Resource Page https://docs.google.com/document/d/1_OTFvktl-2SoxPn_tkZzyHECSKM0V14hVZOy1ZdZ8zE/edit?usp=sharing
  • Benepass Listed on Inc. Magazine's Best Workplaces of 2023 https://bit.ly/3EAXv0Q
  • At Benepass we're making benefits easy.
  • Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment.
  • With Benepass, companies can tailor their benefits to the unique needs of their workforce.
  • Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are.
  • Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories.
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This listing is sourced directly from Benepass's careers page and normalized into a canonical job model.