Mavenir

Mavenir

Sr. Manager, CRM Platform and Business Applications

Richardson, TX, USA · Senior

Sponsorship not specifiedDetected 90 days ago
SQLSnowflakeDatabricksAWSAzureRESTData EngineeringData VisualizationAgentic AIHubSpotCRMForecastingERPCommunication

About the role

  • Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
  • If you are a US applicant in need of special assistance or an accommodation while seeking employment, please e-mail careers@mavenir.com or call: +1-469-916-4393.
  • We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Responsibilities

  • Dynamics data model stewardship: Maintain authoritative knowledge of the Dynamics data model (entities, relationships, option sets, security model) and ensure it continues to support evolving commercial processes without sprawl or technical debt.
  • Requirements and business process design: Work directly with Finance, Sales and other stakeholders to translate requirements into practical, deliverable system features. Drive system integrations.
  • Integrations: Own the integrations between Dynamics and surrounding systems - Oracle EBS (R12), Arena PLM, HubSpot and downstream reporting. Review interface logs, troubleshoot inter-system issues, and automate recovery and data updates.
  • Oracle EBS interfacing: Partner with the Oracle EBS team on the CRM-ERP boundary - order/POBOM processing, product and pricing alignment, cost updates, customer master synchronization, and testing for Oracle changes that affect CRM.
  • Reporting and analytics: Own reporting delivery across the enterprise stack - Power BI, Orbit and embedded Dynamics reports. Gather requirements, build reports directly where appropriate, and work with developers to deliver more complex reports.
  • Data lake and downstream consumption: Ensure CRM data flows correctly into the enterprise data lake/warehouse to support BI, forecasting, cross-system analytics and Agentic AI, partnering with data engineering on schema, quality and freshness.
  • AI productivity and agentic integrations: Actively use AI productivity tooling in day-to-day delivery and lead the design, evaluation and rollout of agentic AI integrations within Dynamics and the wider business-applications landscape - from assistive copilots through to agents that execute multi-step CRM and cross-system workflows on behalf of users.
  • Automations: Automate commercial and internal processes through configuration, workflow and Power Platform - e.g. lead-to-opportunity, quote-to-order handoff, approval routing, and CRM onboarding/offboarding.
  • Month-end and quarter-end close: Support Finance through close activities - approval-process monitoring, data integrity checks and resolution of in-flight transactions.
  • Development and operations contribution: Contribute to functional design, code and configuration reviews, unit test design, impact investigations and production debugging. Manage interface changes end-to-end.

Requirements

  • Required Skills and Experience

Nice to have

  • Deep, hands-on expertise in Dynamics 365 CRM - configuration, customization, security model, solutions, workflows, Power Automate and the Power Platform.
  • Authoritative command of the Dynamics CRM data model, including entity relationships, plug-ins and extensibility patterns.
  • Demonstrable experience integrating Dynamics CRM with Oracle E-Business Suite (R12) - order-to-cash flows, customer master synchronization, product/pricing alignment.
  • Experience designing and operating system-to-system integrations using REST, OData, web services and modern iPaaS/ETL tooling.
  • Active, habitual use of AI productivity tooling in day-to-day delivery, and understanding designing or deploying agentic AI integrations that span CRM and adjacent systems.
  • Strong SQL skills and hands-on experience with enterprise reporting platforms - Power BI and Orbit in particular, plus embedded Dynamics reporting.
  • Practical experience with data lakes / warehouses (e.g. Azure Synapse, Databricks, Snowflake) and how CRM data is modelled for downstream analytics.
  • Proven ability to elicit requirements directly from Finance and Sales stakeholders and convert them into clear functional specifications and deployed features.

Compensation

  • Audit, vendor and cost management: Support annual audit requests within CRM; maintain vendor relationships, licensing and run-costs in designated areas

Benefits

  • Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud.
  • Serve as system owner of the Customer Master and Product Data Dictionary; govern record creation, change and retirement across Dynamics, Oracle, Arena and ITSM, and ensure domain ownership is clear across the estate.
Apply directly at Mavenir →Create a free account for alerts like thisView Mavenir immigration profile

This listing is sourced directly from Mavenir's careers page and normalized into a canonical job model.