ALSO
Engineering Technical Lead – Engineering Triage
Palo Alto
Sponsorship not specified$170k-$210kDetected 6 days ago
PythonC++Distributed SystemsBackend DevelopmentGitCloud PlatformsCI/CDLinuxRESTProduct ManagementProject ManagementJiraConfluenceCustomer SupportEmbedded SystemsSystems EngineeringElectrical EngineeringLeadershipCommunicationProblem SolvingMentoringOrganizational Skills
About the role
- You will combine strong technical expertise across embedded systems, mobile software, cloud services, and connected products with exceptional communication and execution skills to improve engineering effectiveness and customer experience.
Responsibilities
- Lead the Engineering Triage function, establishing technical processes, operational workflows, and best practices for managing engineering issues across firmware, mobile applications, cloud services, and connected systems.
- Own the technical intake, prioritization, investigation, and assignment of engineering issues originating from customer support, field operations, and product development.
- Drive cross-functional root cause analysis across embedded firmware, mobile applications, cloud infrastructure, backend services, APIs, connectivity, and hardware/software interactions.
- Partner closely with Firmware, Mobile, Cloud, Systems Engineering, Product Management, Customer Support, Quality, Manufacturing, and Operations teams to ensure timely resolution of customer-impacting issues.
- Lead periodic engineering triage reviews, coordinating technical investigations, identifying dependencies, removing blockers, and driving issues through closure.
- Develop and maintain engineering dashboards, operational metrics, and reporting for issue aging, defect trends, release quality, customer impact, and engineering throughput.
- Collaborate with Release Management to assess issue readiness, evaluate release risks, and support go/no-go decisions for firmware, mobile application, and cloud service deployments.
- Develop tooling and automation that improve issue tracking, log collection, diagnostic workflows, defect reporting, and engineering productivity.
- Drive continuous improvements by identifying recurring failure patterns and implementing corrective actions that improve product quality, reliability, and customer satisfaction.
- Excellent communication and organizational skills with the ability to coordinate engineering efforts across multiple disciplines and manage competing priorities.
Requirements
- Bachelor's or Master's degree in Computer Science, Software Engineering, Electrical Engineering, Computer Engineering, or a related technical field.
- 8+ years of experience developing and/or validating embedded software, mobile applications, cloud services working with systems engineering, software quality, technical program leadership, and engineering operations.
- Strong understanding of embedded & distributed architectures, MCU/ECU/microcontrollers, RTOS and Linux-based systems, OTA firmware update mechanisms, hardware/software interfaces, and board-level debugging.
- Experience with CI/CD pipelines, release management practices, and software deployment workflows supporting firmware, mobile, and cloud releases.
Compensation
- The salary for this position ranges from $170,000 to $210,000 per year, depending on experience and qualifications.
Benefits
- Robust health coverage.
- Excellent health, dental and vision insurance covered up to 100% by ALSO with FSA & HSA options.
- One Medical membership and dedicated insurance advocates.
- Rich fertility and family building benefits with Progyny.
- Flexible time off.
Company info
- We're ALSO, an electric mobility company originally conceived as a part of Rivian.
- We're a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow.
- Our mission is to inspire everyone to ride ALSO-replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.
This listing is sourced directly from ALSO's careers page and normalized into a canonical job model.