LifeStance Health
Practice Coordinator
SAN JOSE (CA) · Full-time
Sponsorship not specifiedDetected 30 days ago
ComplianceAuditingCustomer SupportHIPAAPatient CareCommunicationMicrosoft Office
About the role
- The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
- Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
- Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Responsibilities
- Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
- General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
- Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
- Patient Support:
- Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
- Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
- Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
- Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
- Create a positive work environment
- be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Requirements
- Ability to work independently and as a team member.
- Required Skills/Abilities:
- High School or equivalent required, associates/bachelor's degree preferred.
Skills
- Strong communication skills, both written and verbal.
- Proficient in using Computer Software Applications (Microsoft Office & EMRs)
- Comfortable handling sensitive and confidential Information (HIPAA)
Compensation
- Compensation: $20.25 - 21.25/hour
Benefits
- As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.
- Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
- At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs.
- But we make it happen with the best team in mental healthcare.
- As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
- LifeStance Health Values
- 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Company info
- We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
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This listing is sourced directly from LifeStance Health's careers page and normalized into a canonical job model.