Blink Health

Bilingual Customer Support Specialist

Pittsburgh, PA · Full-time

Sponsorship not specifiedDetected 15 hours ago

Supply ChainCustomer SupportPatient CareCommunication

About the role

Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.
With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

Document all call information and data discovery according to operating procedures
Maintain confidentiality of patient and proprietary information
Develop a working knowledge of company related security and privacy practices.
Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Our business model not only helps people, but drives economics that allow us to build a generational company.

Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
Provide patient care to accurately support pharma programs and triage to appropriate teams when required

High school diploma or GED required, Bachelor's degree strongly preferred
Customer service or inbound call center experience required
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software
Employees must hold all active licenses and registrations required for the role under applicable state law and as may be required by business necessity

Vacation and Sick Time
Health Benefits, 401K
At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances.
We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.
Participate in continued education on product changes, new features and product launches
Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.

This listing is sourced directly from Blink Health's careers page and normalized into a canonical job model.