0017 eBay Canada Technology

Manager, Strategy & Ops

Salt Lake City, Utah

Sponsorship not specified$87k-$150kDetected 34 days ago

A/B TestingAccessibilityCustomer SupportLeadershipCommunicationCollaboration

About the role

We're looking for a Manager, Trust Strategy & Operations to help improve eBay's post‑purchase experience, with a focus on Returns and Cancel Transactions.
At eBay, trust isn't just a principle-it's the engine that keeps our marketplace moving.
Every day, millions of buyers and sellers count on us to make transactions seamless and to step in quickly when things go sideways.

Support the development and evolution of post‑purchase policies across Returns, and Cancel Transactions, helping ensure policies are clear, fair, and scalable.
Partner with Product, Design, Analytics, and Customer Support to help shape post‑purchase experiences and ensure policy intent is reflected in customer flows and tools.
Support experiments and pilots by helping frame hypotheses, interpret results, and translate findings into recommendations.
Coordinate across teams to support alignment on policy changes, risk considerations, and operational readiness.
Prepare clear, concise materials to support leadership reviews, decision‑making, and ongoing updates.
Strong analytical and problem‑solving skills, including the ability to break down complex problems and partner with Analytics to derive insights.
Ability to collaborate effectively across functions, including Product, Engineering, Customer Support, Analytics, and Legal.
Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.
The Trust team leads that charge, shaping the policies and experiences that protect our community and keep our marketplace fair, transparent, and resilient.

Experience with experimentation, A/B testing, or causal analysis.
Familiarity with marketplace dynamics or post‑transaction flows.
Exposure to global or regionally differentiated policies.
If you have a need that requires accommodation, please contact us at talent@ebay.com.
We will make every effort to respond to your request for accommodation as soon as possible.
View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.

$86,800 - $150,100 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
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We Empower People and Create Economic Opportunity eBay Inc. (NASDAQ: EBAY) is a global commerce leader that connects millions of buyers and sellers around the world.

Returns, and cancellations are high‑emotion experiences that directly shape customer confidence, seller outcomes, and marketplace health.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day.
We're in this together, sustaining the future of our customers, our company, and our planet.
About the role We're looking for a Manager, Trust Strategy & Operations to help improve eBay's post‑purchase experience, with a focus on Returns and Cancel Transactions.

Remote roles are not eligible for U.S. visa sponsorship. eBay is an equal opportunity employer.

Remote roles are not eligible for U.S. visa sponsorship. eBay is an equal opportunity employer.

This listing is sourced directly from 0017 eBay Canada Technology's careers page and normalized into a canonical job model.