GoodVets
Lead Client Service Representative
GoodVets West Loop - Chicago, IL
Sponsorship not specified$20k-$25kDetected 21 hours ago
Customer SupportCommunicationCollaborationMentoring
About the role
- You'll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions.
- From managing phone calls and appointments to facilitating check-ins and check-outs, you'll ensure every interaction reflects our values of warmth, professionalism, and empathy.
- This role would split time between our West Loop and Andersonville hospitals.
Responsibilities
- Deliver elevated customer service with warmth, empathy, and professionalism
- Greet clients and manage the check-in/check-out process with efficiency and care
- Maintain a clean and organized reception and lobby area
- Support occasional light administrative and cleaning duties as needed
- Our Lead Client Service Representatives Have:
- A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins-big and small
- At GoodVets, you're not just a Lead CSR-you're a vital part of redefining the veterinary experience.
- Apply today and let's build something exceptional-together.
Nice to have
- Availability to work evenings and weekends
- Strong communication and interpersonal skills
- Comfort working in a fast-paced environment with multiple priorities
- Familiarity with Windows-based systems and practice management software (or a willingness to learn)
- A positive, team-first attitude and a passion for creating a welcoming environment
Compensation
- Compensation Range
Benefits
- Medical, dental, and vision insurance to keep you and your family well-plus flexible spending options and disability coverage
- 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
- Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
- Previous veterinary or medical front-desk experience (preferred, not required)
Company info
- GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams-and unparalleled service for today's pet parents.
- The Opportunity:
- As a Lead Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you'll ensure every interaction reflects our values of warmth, professionalism, and empathy. Lead Client Service Representatives are also responsible for training and mentoring other members of the clinic's CSR staff team. This role would split time between our West Loop and Andersonville hospitals.
- This is more than a front-desk role-it's a critical position that shapes the client experience and supports the success of the hospital as a whole.
- A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
- GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care.
- We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams-and unparalleled service for today's pet parents.
- As a Lead Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors.
- Lead Client Service Representatives are also responsible for training and mentoring other members of the clinic's CSR staff team.
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This listing is sourced directly from GoodVets's careers page and normalized into a canonical job model.