SecurityScorecard

SecurityScorecard

Head of Product Operations and AI Transformation

New York City, US (Hybrid) · Senior

Work authorization required$325k-$350kDetected 46 days ago
SnowflakeLLMsProduct ManagementProduct StrategyJiraConfluenceOKRsLogisticsVendor ManagementCadenceResearchLeadershipUnderwriting

About the role

  • The metrics source of truth: Threshold Score (customer health → board + Gainsight), engineering delivery metrics (Span/DORA, throughput, AI-code ratio via Sigma), product engagement & NPS methodology (Pendo Listen), and Product P&L inputs with Finance.
  • The Customer Insights data layer on Snowflake - AI-extracted pain points, feature requests, and verbatim quotes piped from call transcripts - and the persona-matching model against our maturity frame work.
  • You should itch when a roadmap call happens without the data behind it.

Responsibilities

  • You'll be the connective tissue between PMs, Engineering, Design, GTM, Finance, and the board reporting line.
  • You thrive in constant re-planning and design work to be incremental and portable.

Requirements

  • If you are not, please do not apply.

Nice to have

  • A brick-wall breaker.
  • You see a blocker and go through it smart, allergic to "that's how we've always done it." We reward bias to action.
  • Impatient (yet personable/friendly), in the best way.
  • You compress timelines and force decisions (Pendo/Heap consolidation, release sign-offs, planning logistics) without burning the team out.
  • Metrics-obsessed.
  • You think in cohorts, leading indicators, and ROI.
  • Genuinely AI-forward.
  • You've shipped AI/LLM workflows into how work gets done, not just talked about it.

Compensation

  • Most recently, SecurityScorecard was named to Fast Company's annual list of th e World's Most Innovative Companies for 202 3 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing "forward-thinking employers for their unw

Benefits

  • Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!
  • The estimated total compensation range for this position is $325,000 - $350,000 (base plus bonus).
  • In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

Company info

  • SecurityScorecard runs an unusually fast product org - ~120 in Engineering, a roadmap that re-prioritizes weekly, and a culture where the question isn't "can we build it in two months" but "how do we do it in five days?" Product Operations is the operating system that lets that speed scale without flying blind.
  • We're hiring a leader to own Product Ops end-to-end and run it as a three-pillar function: Data, Stories, and Process.
  • This person inherits a mature, AI-native operation and is expected to push it further.
  • You break bottlenecks, you instrument everything, and you're already prototyping the next AI workflow before anyone asks for it.
  • SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries.
  • Founded in 2013 by security and risk experts Dr.
  • Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.
  • Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace," by Crain's NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row.
  • Most recently, SecurityScorecard was named to Fast Company's annual list of th e World's Most Innovative Companies for 202 3 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing "forward-thinking employers for their unwavering commitment to employee engagement." SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody's, Sequoia Capital, GV and Riverwood Capital.
  • We're hiring a leader to own
  • We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.

Equal opportunity

  • If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Visa & Work Authorization

  • Please note that we do not provide immigration sponsorship for this position.
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This listing is sourced directly from SecurityScorecard's careers page and normalized into a canonical job model.