Appian Corporation
Senior Manager, Cloud Operations Engineering
McLean, Virginia · Senior
Work authorization required$175k-$350kDetected 12 days ago
Distributed SystemsAWSCloud PlatformsKubernetesCI/CDDevOpsSite Reliability EngineeringPlatform EngineeringIncident ResponseRecruitingLeadershipMentoring
About the role
- We set high standards and live up to them, ensuring that everything we do is done with care and quality.
- We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results.
- The base salary range represents a good faith and reasonable estimate of the range at the time of posting.
Responsibilities
- Build and lead a team of approximately 11 engineers focused on Tier 2 operational support for platform engineering services running in Appian Cloud
- Define and enforce onboarding requirements for new features entering production, including runbooks, operational scripts, and support documentation
- Establish operational standards and processes that ensure no feature ships without proper support readiness - regardless of where it was built
- Partner with infrastructure and development teams in Chennai, the US, Europe, and Australia to ensure features are supportable and well-documented
- Drive operational hygiene across the platform, closing gaps in feature supportability for existing services
- Manage deployments and operational access for restricted environments (e.g., FedRAMP/GovCloud) where development teams lack direct access
Requirements
- 7+ years in DevOps, SRE, or production operations, with at least 3 years in a people leadership role at the senior manager level or above
- 7+ years in Software Engineering with a proven track record of delivery
- Deep experience defining operational onboarding standards - runbooks, documentation gates, deployment checklists - for multi-team engineering organizations
- Must be a US Citizen or US Permanent Resident
- Strong experience supporting distributed systems at scale, including incident response and recovery coordination
- Experience working across globally distributed teams and time zones
- Experience with FedRAMP, GovCloud, or other restricted deployment environments
- Proven experience building and leading a DevOps or Tier 2/Tier 3 operational support team (not just managing one - building one from scratch)
Nice to have
- Hands-on familiarity with cloud infrastructure (AWS strongly preferred), Kubernetes, CI/CD pipelines, and infrastructure-as-code
Skills
- This commitment ensures that employees have access to a holistic range of development opportunities.
Compensation
- $175,000 - $350,000 USD
- The base salary range represents a good faith and reasonable estimate of the range at the time of posting.
Benefits
- Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future.
- Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to.
Company info
- Here at Appian, our values of Intensity and Excellence define who we are.
- When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.
Equal opportunity
- LinkedIn, Youtube, Instagram, Facebook
- Appian is an equal opportunity employer that strives to attract and retain the best talent.
- All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
- Appian provides reasonable accommodations to applicants in accordance with all applicable laws.
Visa & Work Authorization
- Must be a US Citizen or US Permanent Resident
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This listing is sourced directly from Appian Corporation's careers page and normalized into a canonical job model.