Expedia Group

Expedia Group

Director, Workforce Management

Washington - Seattle Campus, USA · Director

Sponsorship not specified$190k-$266kDetected 9 hours ago
JiraSalesforceExcelRecruitingLeadershipTime ManagementMentoringMicrosoft Office

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odds of building a lasting career here

64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 92 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card intent detected

Expedia, Inc. obtained a prevailing wage determination for Software Developers in Austin, TEXAS on 2026-06-17. No matching green-card filing appears in our data yet. The determination expires in 9 days (2026-09-14), and a green-card filing must follow before then or the employer starts over.

Green-card follow-through: 75%

Of 16 labor certifications old enough to have been used, 4 expired without the employer filing the next step. Median time from filing to decision: 451 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

83 transfer filings in the last year, covering 83 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.
  • Through data, automation, and strong leadership, you will improve productivity, agility, service levels, and operational resilience across geographies, channels, and delivery sites.
  • Employees in this role have the potential to increase their pay up to $304,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Responsibilities

  • Lead a large, global workforce management organization, setting clear expectations, operating rhythms, and performance standards across regions.
  • Build measurable approaches to improve resource utilization, productivity, service levels, quality, and operational resilience through reporting, automation, and continuous improvement.
  • Develop managers and organizational depth by coaching leaders, strengthening accountability, supporting career development, and building a strong leadership pipeline.
  • Advise senior stakeholders through critical business changes, remove barriers to progress, and secure the resources and support needed to deliver meaningful results.
  • As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
  • Join us and build for travelers everywhere.
  • The Director, Workforce Management leads the strategy and execution that enables a large, globally distributed customer operations network to deliver exceptional experiences.
  • As a leader of leaders, you will shape the capabilities, operating rhythms, and workforce solutions needed to support complex, multi-region operations.
  • You will partner with Operations and business process outsourcing partners globally, as well as Finance, Technology, Product, and other senior stakeholders.

Requirements

  • You have 10+ years of relevant experience with a bachelor's degree, or 8+ years of relevant experience with a master's degree.
  • You have a bachelor's degree in business, operations, analytics, or a related technical field
  • You have 10+ years of experience managing people leaders and developing high-performing, geographically distributed teams.
  • You have deep experience in workforce management, contact center operations, capacity planning, and workforce optimization across multiple regions, channels, or delivery sites.
  • You are proficient in Microsoft Office, particularly Excel and PowerPoint, and experienced with workforce optimization platforms such as Amazon Connect, NICE inContact, Genesys, or Aspect.
  • You have working expertise with contact center telephony platforms and case management platforms such as Salesforce and Jira, and you use data and technology to guide operational decisions.
  • Never share sensitive personal information unless you are confident of the recipient.
  • You have a bachelor's degree in business, operations, analytics, or a related technical field; or equivalent related professional experience.
  • You communicate complex operational and technical concepts clearly, build trusted relationships with senior stakeholders, and create meaningful change through collaboration.

Compensation

  • $190k-$266k

Benefits

  • Lead transformation from strategy through execution, including operating model design, technical migrations, process redesign, technology enablement, readiness, adoption, and benefits realization.

Company info

  • At Expedia Group, we help travelers explore the world, one journey at a time.

Equal opportunity

  • Expedia is committed to creating an inclusive work environment with a diverse workforce.
  • This employer participates in E-Verify.
  • The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Visa & Work Authorization

  • The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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This listing is sourced directly from Expedia Group's careers page and normalized into a canonical job model.