Hippo

Product Manager - Mobile & Customer Portal

Austin, TX · Senior

Sponsorship not specifiedDetected 40 days ago

A/B TestingProduct ManagementPRDsCadenceResearchCollaboration

About the role

From the moment a customer activates their policy to the moment they renew, you'll shape what that journey looks and feels like.
Run frequent customer interviews and dig into CSAT and NPS data to surface insights.
Set a high bar for quality and champion the policyholder perspective in every product decision.

Own the end-to-end policyholder journey.
Map and optimize every touchpoint from onboarding to renewal across our mobile apps and customer portal.
Partner with marketing, support, claims, and operations to reduce friction and deliver omnichannel experiences that feel seamless.
Drive a data-informed roadmap. Define success metrics tied to business outcomes-retention, cost to serve, and customer satisfaction. Use analytics tools to uncover behavioral insights, inform experimentation, and prioritize where to invest.
Translate insights into crisp requirements (PRDs, user stories, acceptance criteria) and partner closely with Engineering/Design/Data to ship high-quality solutions.
Design and run experiments. Identify opportunities, sequence A/B tests thoughtfully, and translate results into clear product decisions. Know when to iterate and when to move on.
Build with a strong team. Collaborate closely with design and engineering, bring a clear point of view, and stay open to other perspectives. Communicate roadmap decisions and tradeoffs to senior stakeholders with clarity and confidence.
Strong analytical instincts. You're comfortable defining metrics, building measurement plans, and using data to tell a story. You connect product success to business outcomes. <span

Customer empathy.
You have a track record of conducting customer research and translating what you hear into product decisions.
You have a strong eye for good UX and can articulate why something works or doesn't.
End-to-end product experience.
You've owned a product from concept through launch and iteration, ideally a consumer-facing digital product with a multi-step user journey.
Strong analytical instincts.
You connect product success to business outcomes. <span

We are looking for a results-driven Product Manager to lead our Mobile App and Customer Portal.

This listing is sourced directly from Hippo's careers page and normalized into a canonical job model.