CrowdStrike, Inc.
Security Advisor II, Falcon Complete (Remote)
USA - Remote · Mid
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About the role
- The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers.
- Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.
- Assess customer's Falcon environment and ensure alignment with Falcon Complete standards.
Responsibilities
- Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
- Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
- Partner with internal teams to ensure customer satisfaction.
- Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.
- Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Requirements
- 3+ years in Cybersecurity focused role.
- Experience or demonstrated knowledge of threat detection and incident response.
- Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
Skills
- Ready to join a mission that matters?
- Excellent customer-facing communication skills including verbal and written.
Compensation
- Market leader in compensation and equity awards
Benefits
- Market leader in compensation and equity awards
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
Company info
- Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform.
- Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.
- We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.
- Provide Falcon Complete customers with recommendations that align to improved security.
- Contact customers directly upon identification of misalignment with Falcon Complete standards.
- Develop and provide customers with service reports and stats as requested.
- Customer empathy and ability to guide customers towards desired outcome.
Visa & Work Authorization
- US Citizenship or Green Card Holder
This listing is sourced directly from CrowdStrike, Inc.'s careers page and normalized into a canonical job model.