Allstate
Technical Triage Agent - Remote
USA - TX (Remote) · Contract
No sponsorship$20k-$32kDetected 29 days ago
CRMSalesPerformance ManagementHRISCustomer SupportVPNLeadershipCommunicationCollaborationMentoringSharePoint
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odds of building a lasting career here
33Risky
Cap-exempt (no lottery)0
Sponsors this role65
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Tech Triage Agents play a critical role in keeping Direct Sales operational by minimizing downtime and ensuring timely resolution of technical issues.
- Remote contact center environment supporting inbound chats, calls, and emails.
- Troubleshoot hardware issues including laptops, monitors, headsets, mice, and related peripherals.
Responsibilities
- Technical Support & Troubleshooting
- Provide Level 1 technical support for Direct Sales agents via chat and voice calls.
- Perform system/application triage across platforms such as Workday, Verint, ServiceNow, SharePoint, Avaya, and internal tools.
- Deliver clear solutions or temporary workarounds to limit downtime.
Requirements
- Must be able to work in a structured schedule with performance expectations.
- The candidate(s) offered this position will be required to submit to a background investigation.
- When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
- Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
Skills
- Compensation
- Allstate generally does not sponsor individuals for employment-based visas for this position.
- For jobs in San Francisco, please click " here " for information regarding the San Francisco Fair Chance Ordinance.
- For jobs in Los Angeles, please click " here " for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
Compensation
- Compensation offered for this role is 20.24 - 31.63 per hour and is based on experience and qualifications.
- This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Benefits
- This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
- Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
Company info
- Joining our team means being part of something bigger - a winning team making a meaningful impact.
Equal opportunity
- To view the "EEO Know Your Rights" poster click " here ".
Visa & Work Authorization
- Allstate generally does not sponsor individuals for employment-based visas for this position
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This listing is sourced directly from Allstate's careers page and normalized into a canonical job model.