Signpost
Account Executive
Austin, Texas
Sponsorship not specifiedDetected 111 days ago
SalesAccount ManagementCustomer SuccessCommunicationCollaborationAdaptability
About the role
- We are seeking candidates with Account Executive experience for a Solution Specialist job opening in Austin, Texas.
- The Solution Specialist is a hybrid position at the intersection of Sales, Onboarding, and Customer Success, in a role critical to ensuring customers realize value in the first 90 days - the most important period in their lifecycle.
- Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals.
Responsibilities
- Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads.
- Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time.
- Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources.
- Proactively manage customer relationships during the early stage, resolving issues and driving adoption.
- Serve as a support contact for non-managed accounts beyond 90 days.
- Partner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days.
- Collaborate with Marketing teams to refine inbound and overall lead processes.
Requirements
- Strong consultative skills with the ability to uncover customer needs and align solutions.
- Proven ability to manage both customer acquisition and early-stage onboarding/implementation.
- Comfortable working cross-functionally with Marketing, Product, and Engineering.
- High energy, proactive, and adaptable in a fast-paced environment.
- Local to Austin for hybrid role working in-office three days a week.
- Why Join Us
- Be part of a redefined Sales and Customer Experience model where your success is directly tied to customer outcomes.
- Help shape how we onboard and support customers in their most critical first 90 days.
- Opportunity to work closely with Product, Engineering, and Marketing teams, driving innovation and growth.
- Join a high-growth company on track to provide SMBs with a Communications and Back-Office solution, simplifying their lives at every opportunity
Nice to have
- 2-4 years of experience in Sales or Customer Success (SaaS or tech preferred).
Skills
- Excellent communication and relationship management skills.
Company info
- Customers are fully activated and realizing value within 90 days.
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This listing is sourced directly from Signpost's careers page and normalized into a canonical job model.