Gehc
Field Service Engineer 3
Remote, USA
No sponsorshipDetected 25 days ago
Customer SupportLeadershipCommunicationCollaborationMentoring
About the role
- Job Description Summary The Field Service Engineer 3 is a technical expert on at least one modality and may be proficient in multiple modalities.
- Acts as the primary GEHC Services face to the customer.
- This is a remote role that requires the candidate to work onsite at customer locations and occasionally from home office.
Responsibilities
- Perform advanced troubleshooting and repair on assigned equipment.
- May also perform installation, validation and maintenance on assigned equipment.
- Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.
- Lead and communicate HQ and Zone or Area-level initiatives.
- Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
- Effectively communicate and partner with teammates and colleagues.
- Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
- Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.
- Responsible for resolving advanced service repair needs of designated equipment, and drives customer satisfaction through Service Excellence.
Requirements
- Ability to lift, carry push and pull up to 35 lbs unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
- Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
- Or high school diploma/GED and 8 years of relevant experience
- Must have and maintain a valid Driver's License
- Experience with Web applications as well as Microsoft suite of products
- Legal authorization to work in the U.S. is required.
- Ability to be available after hours and/or work a rotating on-call schedule including weekends
- Educational and Technical Requirements
- Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment
- Advanced technical capabilities in (CT ) including troubleshooting, repair and installation
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
- The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
- In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
- Special Physical Requirements:
Compensation
- GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.
Company info
- Lead communications with customers and serve as escalation point for customer-related concerns including installs.
- Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
- Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Visa & Work Authorization
- GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.
This listing is sourced directly from Gehc's careers page and normalized into a canonical job model.