experlogix
Product Support Engineer
Dallas, Texas, United States
Sponsorship not specifiedDetected 15 hours ago
JavaScriptHTMLCSSSQLAzureDevOpsRESTJiraSalesforceCRMSAPERPCustomer SupportCommunicationOrganizational SkillsNetSuite
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- You will work directly with customers, implementation consultants, developers, and product managers to diagnose, troubleshoot, and resolve complex product configuration issues.
- We are looking for individuals who enjoy solving challenging technical problems, analyzing business processes, and working with enterprise software.
- Successful candidates have strong analytical abilities, enjoy investigating root causes, and are passionate about helping customers maximize the value of enterprise software.
Responsibilities
- Investigate and troubleshoot complex technical issues related to Experlogix CPQ Design Center, product modeling, configuration rules, pricing logic, document generation, and business processes.
- Analyze customer configurations, models, queries, and application behavior to identify root causes and implement effective solutions.
- Replicate customer-reported issues in internal environments and document findings with detailed reproduction steps.
- Create clear, actionable bug reports and enhancement requests for Product Management, Development, and Professional Services teams.
- Utilize SQL, FetchXML, OData, and other query languages to validate data, troubleshoot issues, and perform root cause analysis.
- Collaborate with Product Management, Development, Professional Services, and Technical Support teams to resolve customer issues.
- Maintain high-quality documentation within the knowledge base for recurring issues, troubleshooting procedures, and product functionality.
- Continuously develop expertise in Experlogix products, Microsoft Dynamics, Salesforce, and related technologies
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business Information Systems, or equivalent practical experience.
- 2+ years of experience supporting enterprise software, SaaS applications, CPQ, CRM, ERP, or business applications.
- Strong analytical and troubleshooting skills with the ability to investigate complex technical issues.
- Experience writing SQL queries for troubleshooting and data validation.
- Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Strong organizational skills with the ability to prioritize multiple issues in a fast-paced environment.
Nice to have
- Experience with one or more of the following technologies is highly desirable:
Skills
- Configure, Price, Quote (CPQ) solutions
- Microsoft Dynamics 365 (CE, F&O, Business Central)
- Microsoft Dynamics AX or NAV
- CRM and ERP implementations
- REST APIs and web services
- IIS and Windows Server fundamentals
- Product configuration, business rules, workflows, or data modeling
- Experience supporting or implementing enterprise applications in any of the following industries is highly valued:
- Find Your Passion at Experlogix!
- HTML, CSS, JavaScript
- Azure DevOps or Jira
- Bonus Experience
Compensation
- Competitive base salary with variable commission plan Medical, Dental, and Vision insurance
Benefits
- Competitive base salary with variable commission plan Medical, Dental, and Vision insurance
- Company Stock/Equity Plan
- Life Insurance
- Short Term/Long Term Disability Insurance HSA/FSA accounts 401(k) with company match Teledoc virtual health Health advocate Employee Assistance Program
- Paid holidays and PTO.
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This listing is sourced directly from experlogix's careers page and normalized into a canonical job model.