Fairstone

Fairstone

Store Support Specialist

Montreal, Quebec · Full-time

Sponsorship not specifiedDetected 5 days ago
LeadershipCommunicationMentoringOrganizational Skills

About the role

  • Use sales performance data, territory insights and opportunity analysis to identify trends, risks and growth opportunities.
  • Participate in market, regional and champion calls as a subject matter expert on the program.

Responsibilities

  • Support effective, compliant and customer-focused credit card acquisitions through the point-of-sale channel.
  • Build and maintain strong relationships with stores, district and regional partners to drive mutually beneficial business outcomes.
  • Act as a primary point of contact for assigned stores and territories, providing timely communication, training, coaching, support and issue resolution.
  • Support the execution of broader sales channel strategies, campaigns, pilots and initiatives that grow new account acquisition and activation.
  • Coordinate and support third-party or in-store sales resources where applicable, ensuring efforts are aligned to the highest-value opportunities.
  • Experience supporting sales performance in a retail, financial services, credit card, banking or partner-channel environment is an asset.

Requirements

  • University degree
  • 3 to 5 years of experience in sales, retail financial services, sales support, field support, or training and coaching.
  • Ability to review performance data, identify trends and translate insights into practical actions.
  • Knowledge of credit cards and retail financial services is considered an asset.
  • Must have a driver's license
  • Willingness to travel as required.
  • Develop and deliver training or coaching sessions, including in-person support where required.

Nice to have

  • https://www.linkedin.com/company/fairstone/mycompany/
  • If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
  • Fairstone is an equal opportunity employer.
  • Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities.

Skills

  • Education Assistance Program and Fairstone Academy for training and skill development.
  • Provide feedback from the field to sales channel leadership to help improve tools, training, communications and program execution.

Compensation

  • Competitive base salary plus an annual incentive bonus tied to performance.

Benefits

  • Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
  • Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
  • Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
  • Family Support: Parental leave top-up program to help you during life's big moments.
  • Expected base salary range is $90 000.00 - $105 000.00 per year, plus the opportunity to earn an annual incentive bonus tied to performance.
  • Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
  • Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
  • On-Site Fitness: Gym access at our London and Montreal offices.

Company info

  • Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park and Fig.
  • Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners' growth. With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending-we offer f inancial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.
  • Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada's leading alternative lending bank.
  • Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.
  • Over the years, our brand family has grown.
  • In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park and Fig.
  • Together, we are the leading alternative lending bank in Canada.
  • We have the collective experience and expertise to better serve our customers and foster our partners' growth.
  • With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending-we offer f inancial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.
  • We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.
  • For more information on who we are as an employer click here.
  • What we're looking for:

Equal opportunity

  • equal opportunity employer.
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This listing is sourced directly from Fairstone's careers page and normalized into a canonical job model.