Life Space Digital

Operations Manager

Chicago · Staff+ · Contract

Sponsorship not specified$80k-$100kDetected 35 days ago

Project ManagementBusiness DevelopmentNegotiationForecastingLogisticsVendor ManagementLeadershipCommunication

About the role

Life Space Digital is redefining premium real estate experiences through an elevated network of high-quality digital screens installed in elevators, lobbies, and select high-traffic environments.
We operate at the intersection of real estate, technology, and media-bringing a sophisticated, modern content layer to Class A and top-tier nationwide.
Backed by experienced leadership and significant long-term investment, Life Space Digital is expanding rapidly across major U.S. cities.

Responsibilities

Build and lead a team capable of high-stakes negotiation and cost optimization, with the right structure and capabilities to drive down installation costs and enforce quality standards across all markets.
Recruit, train, and manage a high-performing operations team, including in-house staff and external partners.
Develop SOPs, workflows, and performance standards that promote accuracy, accountability, and consistent execution nationally.
Own the operations budget - forecasting, cost control, and targeted reduction of cost-per-install and cost-per-service metrics.
Collaborate with Business Development to align operational timelines, installation readiness, and service planning with signed property partnerships.
Partner with Product and Content teams to ensure hardware, firmware, and system requirements are operationally deployable and meet creative and technical specifications.
Identify, onboard, and manage installation, service, warehousing, and logistics vendors
Implement tracking systems for installation quality, cost-per-installation, screen uptime, service turnaround times, and vendor performance - ensuring transparency and continuous improvement across markets.
Build executive dashboards and reporting structures that give leadership clear visibility into progress, risk, cost trends, installation velocity, and optimization opportunities.
Drive continuous improvement across installation workflows, vendor management, logistics, and communication to support speed, quality, and cost efficiency.

Requirements

5-10 years of operations experience in high-growth, multi-market environments, with exposure to field execution, installation workflows, service operations, logistics, or vendor management.
Proven experience in vendor negotiation, cost optimization, quality enforcement, and disciplined operational execution across multiple markets.
Bachelor's degree required.

Nice to have

Bilingual fluency in English and Mandarin is preferred
candidates without native Mandarin may be considered if they demonstrate market relevant experience
Familiarity with project management and logistics tools
experience implementing operational software or workflow systems is a plus.

Compensation

The Operations Manager owns the department's annual budget, sets performance targets, controls costs, and ensures operational execution supports both company growth and margin goals.

Benefits

Short-Term Disability: Financial protection in case of temporary disability
401(k): Retirement savings plan with company match
Paid Time Off (PTO): Generous leave for vacation, personal time, and holidays
The base pay range for this position is $80,000-$100,000 + bonus.
Comprehensive dental plan
Vision coverage for eye care and eyewear
Access to mental health support

Company info

accelerating installation velocity, improving reliability, and driving measurable cost and quality improvements in real time.
This role partners closely with executive leadership and cross-functional teams - Business Development, Content, and Product - to translate strategic priorities into mature operating systems, service models, and long-term organizational capability.
The ideal candidate executes quickly, thinks clearly, adapts readily, and grows from tactical operator into strategic architect as the company scales.

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This listing is sourced directly from Life Space Digital's careers page and normalized into a canonical job model.