Brookfield Asset Management

Brookfield Asset Management

Technical Support Specialist

New York, New York

Sponsorship not specified$80k-$90kDetected 20 days ago
TypeScriptAzureCustomer SupportTCP/IPVPNCiscoMicrosoft Office

About the role

  • Location Brookfield Place New York - 250 Vesey Street, 15th Floor Brookfield Culture Brookfield has a unique and dynamic culture.
  • We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined.
  • Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.

Responsibilities

  • Own IT support incidents and requests through to confirmed resolution.
  • Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
  • Deliver basic technical training and guidance to end users.
  • Collaborate across TS teams to resolve complex or escalated issues efficiently.
  • Assist and provide backup support to other deskside team members as needed.
  • 3+ years of relevant IT support experience
  • Proven ability to install, configure, and support both Windows and Mac environments

Requirements

  • Knowledge and proficiency in the following areas:

Nice to have

  • Server OS knowledge is an asset
  • Experience in the financial services industry is preferred
  • Strong customer service and relationship management skills
  • Experience working with third-party service providers and ticketing systems (e.g., ServiceNow)
  • Strong awareness and commitment to cybersecurity best practices

Skills

  • Active Directory, Microsoft Intune, Azure AD
  • Accountability - Takes ownership of issues, sees them through to resolution.
  • Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
  • Represent Brookfield Technology Services with professionalism in all interactions.
  • Participate in the testing and rollout of new desktop technologies and software.
  • Support high-priority and complex technical issues, including escalations.

Compensation

  • Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus).
  • Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive.
  • Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it.
  • Accordingly, we do not tolerate workplace discrimination, violence or harassment.
  • We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
  • $80,000 - $90,000

Benefits

  • Bachelor's degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
  • decisions are based on several factors including relative experience, overall years of experience, industry experience, education and designations.

Equal opportunity

  • We are proud to create a diverse environment and are proud to be an equal opportunity employer.
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This listing is sourced directly from Brookfield Asset Management's careers page and normalized into a canonical job model.