HonorHealth

Coordinator I - Customer Navigation

Network Support Services Building 1, United States of America

Sponsorship not specifiedDetected 1 day ago

Customer SupportEpicEHR/EMRCommunication

About the role

The primary contact for customers who contact the Customer Navigation Center.
Facilitate or escalate patient navigation needs from inbound communication channel (Phones and MyChart)
Demonstrate ICARE values to schedule appointments in EMR in alignment with scheduling guidelines based on patient preference, location, and insurance plans.

Document and provide feedback from callers to the appropriate parties for follow-up and/or resolution.
Performs other duties as assigned.
Primary role is to improve access to care and patient experience through primary care and specialty appointment scheduling and support in-network referral recommendations.

Knowledge of physician specialties and hospital services offered
Knowledge of HIPPA/Privacy Practices
Other Basic knowledge of insurance plans and requirements:
Customer Navigation Center Scheduling Variable hours must be available to work M-F between 7am-5:30pm

From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness.
Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.
Document telephone encounters for inbound inquiries and appointment questions regarding primary care and specialty medical services.
In addition, will respond to inquiries for wayfinding, educational seminars, referral statuses and MyChart Tier I tech support.

Assist customers in enrolling and increase customer utilization of My Chart App (EPIC EMR).

This listing is sourced directly from HonorHealth's careers page and normalized into a canonical job model.