Cargomatic

Cargomatic

Customer Success Manager

Chicago, Illinois · Full-time

Sponsorship not specified$80k-$125kDetected 1 day ago
Account ManagementSupply ChainLogisticsCustomer SuccessLeadership

About the role

  • This is a seat with a real book of business and real ownership.
  • You run a portfolio of drayage and regional accounts as the customer's advocate inside Cargomatic and the person who knows their business better than anyone.
  • Your job is to keep customers, grow them, and make sure every load moves the way it was promised.

Responsibilities

  • When you win, it shows up in the number you own.
  • The rate conversation. Partner with Pricing to turn customer requests into fast, competitive answers.
  • Partner with Pricing to turn customer requests into fast, competitive answers.
  • Expansion. Partner with Sales to open new logos and new markets for the accounts you know best.

Requirements

  • 5+ years in logistics, supply chain, or drayage account management or customer success.
  • A track record of keeping enterprise or port-based accounts and growing them.
  • Real relationship skills and the ability to negotiate to a result both sides can live with.
  • Bachelor's degree or equivalent experience in business, logistics, or a related field.
  • An analytical eye. You read tender and volume data, see the trend early, and act on it.
  • A knack for getting things done across teams. You move Operations, Pricing, and Analytics toward the customer's outcome through influence and follow-through.
  • Compensation and Benefits
  • Cargomatic offers competitive compensation tailored to market conditions, experience, and performance, including base salary, performance-based incentive opportunities, and a comprehensive benefits package. The expected base salary range for this role is $80,000 to $125,000, with actual placement within the range determined by geographic market, relevant experience, and qualifications. This base salary is accompanied by a performance-based incentive opportunity.
  • Benefits include:
  • 401(k) with company contribution
  • Flexible Paid Time Off (PTO)
  • Comprehensive health, medical, and dental coverage
  • Opportunities for professional development and career advancement
  • Equal Opportunity Employer

Compensation

  • Cargomatic offers competitive compensation tailored to market conditions, experience, and performance, including base salary, performance-based incentive opportunities, and a comprehensive benefits package.
  • The expected base salary range for this role is $80,000 to $125,000, with actual placement within the range determined by geographic market, relevant experience, and qualifications.
  • This base salary is accompanied by a performance-based incentive opportunity.

Benefits

  • Customer health, tender counts, and volume.

Company info

  • We measure the work in tenders, the currency our customers and our operators actually speak.
  • This is a cross-functional role at the center of the company.
  • You work with Operations on scheduling and execution, with Analytics on the reporting that tells your customers' story, with Pricing on rate requests, and with Sales on the handoff when an account is ready to grow into new markets.
  • The story the data tells. You are the expert on what your customers' reports say and you make sure they are right.
  • Business reviews your customers look forward to, and the insight from your book that leadership needs to hear.
  • You are the expert on what your customers' reports say and you make sure they are right.

Equal opportunity

  • Cargomatic is an equal opportunity employer.
  • We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply directly at Cargomatic →Create a free account for alerts like thisView Cargomatic immigration profile

This listing is sourced directly from Cargomatic's careers page and normalized into a canonical job model.