Nex
IT Operations Specialist
San Jose, California or Remote · Full-time
Sponsorship not specified$130k-$160kDetected 8 days ago
CybersecurityNegotiationVendor ManagementProcurementFirewallVPNShopify
About the role
- We are looking for a dedicated and detail-oriented IT Operations Specialist to run day-to-day IT operations at Nex.
- You will play a critical part in keeping employees productive, secure, and equipped with reliable technology as we scale.
Responsibilities
- Own device procurement, provisioning, maintenance, troubleshooting, resets, and redeployment across the corporate device fleet
- Maintain corporate device information security, including anti-virus and endpoint protection tools
- Respond to day-to-day employee IT support requests (helpdesk tickets) with speed and clarity
- Strategy & Cross-Functional Support
- Support on business applications and systems procurement, contract negotiation and budget management
- Support delivery of employee IT security training (e.g., anti-phishing awareness) in coordination with InfoSec
- Assist with vendor coordination and support tickets for outsourced IT operations, as directed
Requirements
- 2-5 years of experience in IT support, IT operations, or systems administration
- Hands-on experience with device management (e.g., MDM tools such as Jamf, Intune, or similar)
- Working knowledge of corporate account and productivity platforms (e.g., Google Workspace admin console)
- Familiarity with core networking concepts (Wi-Fi, VPN, firewalls) and videoconferencing hardware/software (e.g., Zoom Rooms)
- Experience with endpoint security tools (anti-virus/EDR) and basic access-control administration (e.g., 2FA)
- Ability to work independently while coordinating with colleagues across time zones (Hong
- If you bring broader experience in IT strategy, procurement, or infrastructure, we'd love to hear about it - there's room to grow the scope of this role over time.
Nice to have
- Exposure to device management strategy (e.g., MDM/MAID tooling selection and roadmap) or corporate account strategy (e.g., Google Workspace), balancing security with operational
- Exposure to access provisioning and security strategy for more sensitive systems (e.g., contributing to 2FA/MFA policy, not just administering standard access)
- Exposure to business application procurement, contract negotiation, or vendor management
- Exposure to ownership of shared infrastructure (e.g., cloud systems, data lake) across multiple teams
- Exposure to ownership of customer-facing systems (e.g., Shopify, corporate websites)
- Experience in consumer tech, gaming, or hardware companies
- Competitive compensation package.
- Product-driven culture that treasures talents and individual growth.
Compensation
- USD 130,000 - USD 160,000
Benefits
- Flexible working hours and vacation policy.
Company info
- Learn more about us at nex.inc/who-we-are.
- We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.
This listing is sourced directly from Nex's careers page and normalized into a canonical job model.