Semgrep

Semgrep

Senior Technical Support Engineer

Remote - US · Senior

Sponsorship not specified$133k-$167kDetected 131 days ago
GitGitHub ActionsJenkinsCybersecuritySupply ChainCustomer SupportResearchCommunicationProblem Solving

About the role

  • ABOUT SEMGREP Semgrep, the leader in code security for builders, empowers invention without friction.
  • Semgrep secures code as it's written and provides guardrails that pave the road for developers to move fast and stay secure.
  • Built for builders and trusted by security, Semgrep lives where developers work, delivering fixes without breaking flow, and giving security teams visibility, control, and confidence.

Responsibilities

  • Drive an operational mindset with managing support tickets - ensuring data and systems are updated to resolve tickets and identify areas of improvement for the customer experience.
  • Help our team scale over time - write documentation, create troubleshooting playbooks, develop new tooling/training/processes that drive efficiency.
  • Participate in on-call duties to cover urgent tickets for regional holidays, Semgrep company holidays, and a global rotation for weekend support.
  • A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git.
  • Teams catch, flag, and fix real issues before they ship, powered by security that learns as they build.
  • Semgrep gets smarter as you build, with AI that learns your context to cut false positives and prioritize reachable vulnerabilities, validated by 95% of security reviewers across 6M+ findings.
  • If you're exceptional in your role, believe in Semgrep's mission, and treat Semgrep's values as your own, you belong here.

Nice to have

  • Excellent written and verbal communication skills.
  • Familiarity with Web Application Security concepts including OWASP Top 10.
  • Basic understanding of API and Webhooks.
  • A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience.
  • 2+ years of experience working in a technical customer support role or former experience as a software engineer.
  • Ability to work 9am
  • 6pm local time Monday through Friday

Compensation

  • The estimated starting annual salary range for this position is $133,000 - $167,000 USD.
  • The actual base salary will be determined based on a number of factors, which may include job-related skills, relevant experience, qualifications, location, internal equity, and market data.
  • In addition to base salary, total compensation may include equity, variable compensation, and benefits.
  • We view equity as a meaningful part of our compensation philosophy and a way for employees to share in the long-term value they help create.
  • Compensation ranges are reviewed regularly and may be adjusted as the role, individual performance, or market conditions evolve.
  • To that end, we generate internal compensation bands that are used when discussing and negotiating salaries.

Benefits

  • For more detailed, location-specific information, please visit Semgrep Benefits https://www.notion.so/semgrep/Semgrep-Benefits-1593009241a88029bd7edf1fed1dfde2.

Company info

  • We bring together people from a wide range of backgrounds and disciplines-from physics and philosophy to formal methods research and full-fledged corporations. We're new parents and new grads, dog lovers and dogfooders. We get together often to bike, bake, and meet up in parks. In our interactions, we believe respect and honesty go hand in hand, and prioritize both.
  • Semgrep is an equal-opportunity employer seeking a diverse range of backgrounds. We value who you are - including your cultural heritage, your socioeconomic status, your age, your race, your gender, your sexual orientation, your disabilities. We value what's vitally important to you - your family, your religion, your politics. We value what you love in this world - your music, your weekend pursuits. We believe in welcoming varied professional backgrounds, educations, and interests. If you're exceptional in your role, believe in Semgrep's mission, and treat Semgrep's values as your own, you belong here.
  • Please Note: For US-based roles open to remote work, we are currently able to hire employees in the following states only: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, Nebraska, New Jersey, New York, North Carolina, Oregon, Tennessee, Texas, Virginia, Washington, and Wisconsin.
  • We bring together people from a wide range of backgrounds and disciplines-from physics and philosophy to formal methods research and full-fledged corporations.
  • We're new parents and new grads, dog lovers and dogfooders.
  • We get together often to bike, bake, and meet up in parks.
  • In our interactions, we believe respect and honesty go hand in hand, and prioritize both.
  • Semgrep is an equal-opportunity employer seeking a diverse range of backgrounds.
  • We value who you are - including your cultural heritage, your socioeconomic status, your age, your race, your gender, your sexual orientation, your disabilities.
  • We value what's vitally important to you - your family, your religion, your politics.
  • We value what you love in this world - your music, your weekend pursuits.
  • We believe in welcoming varied professional backgrounds, educations, and interests.
  • For US-based roles open to remote work, we are currently able to hire employees in the following states only: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, Nebraska, New Jersey, New York, North Carolina, Oregon, Tennessee, Texas, Virginia, Washington, and Wisconsin.
Apply directly at Semgrep →Create a free account for alerts like thisView Semgrep immigration profile

This listing is sourced directly from Semgrep's careers page and normalized into a canonical job model.