Numeric

Numeric

Customer Success Lead

New York · Exec

Sponsorship not specifiedDetected 46 days ago
AccountingCustomer SuccessCadenceMentoring

About the role

  • CS is how we make Numeric the system of record that customers cannot rip out, recreate, or replace.

Responsibilities

  • Hit GDR. Own the number. Define healthy vs. at-risk vs. churning, and put a save playbook behind each state.
  • Design the activation model. Define what "adopted" means per product and drive change management and time to value.
  • Built a customer-facing function. You stood up the playbook, not inherited it. Title doesn't have to read "CS": Implementation Lead, Chief of Staff, PM owning a customer motion, or consultant-turned-operator all qualify if the work was the same shape.
  • Systems designer. You design the operating system, not just run it: signal, play, owner, review loop, dashboard, cadence, escalation.
  • AI-fluent. You build systems where others repeat tasks, and infrastructure where others rely on effort.
  • Build the operating system.

Requirements

  • We tackle foundational challenges required to automate ingest, transformation, matching, projection, and reporting for an end-to-end graph of financial data.

Nice to have

  • 8+ years total, with 3+ years managing a team of ~3-8 (owned hiring, headcount, and performance - not just mentoring).
  • Built a customer-facing function.
  • You stood up the playbook, not inherited it.
  • Owned a hard outcome number directly.
  • GDR above all, plus NDR, GRR, TTV, activation, and expansion.
  • You've been graded against customer behavior, not activity.
  • Systems designer.

Benefits

  • Health scoring, QBR cadence, escalation paths, save-play library, exec sponsor program.

Company info

  • We focus on the craft and a deep sense of giving a f*ck.
  • We're building a company full of people who are equally engaged and motivated.
  • We refuse to accept "Same As Last Year." For too long, accounting and finance systems have reflected outdated processes instead of reimagining what's possible.
  • We're driven by a first-principles approach to building better solutions.
  • Make customers love Numeric. Build champions, drive case studies, and own a world-class post-sales motion.
  • Make customers love Numeric.

Visa & Work Authorization

  • Health scoring, QBR cadence, escalation paths, save-play library, exec sponsor program
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This listing is sourced directly from Numeric's careers page and normalized into a canonical job model.