Mutiny
AI Strategist
In person in New York City · Exec
Sponsorship not specifiedDetected 84 days ago
SnowflakeCustomer Success
About the role
- Most CS roles are graded on how few problems the customer has.
- It's how we turn early traction into the customer base that defines a category.
- This role is in person in New York City, five days a week.
Responsibilities
- CS isn't a support function here.
- You'll build the playbooks as you go and shape what customer success looks like at an AI-native company from the ground up.
- EBRs that move things. Run business reviews that tell a real story and drive action. Follow-ups that are crisp and lead somewhere.
- Teach customers how to use our agent-first platform to create assets that actually move the needle for their sales and marketing teams.
- Run business reviews that tell a real story and drive action.
- Follow-ups that are crisp and lead somewhere.
- Build the case six months before it comes up.
- When you find a better onboarding flow, a sharper EBR, or a new play that's working, you document it.
- You create "aha" moments by tailoring advice to what each customer actually needs.
- You're building the case for why a customer should stay and grow, not scrambling when it comes up.
Benefits
- Adoption and customer health are the leading indicators.
- You figure things out, document what works, and leave it easier for the next person.
- Adoption and health are the leading indicators you watch.
Company info
- The AI motion. Teach customers how to use our agent-first platform to create assets that actually move the needle for their sales and marketing teams. Their team uses Mutiny because you made it obvious how.
- As a growth strategist at Mutiny, you'll own a book of managed accounts and become the reason teams at customers like Rippling, Uber, and Snowflake get more out of AI than their peers.
- Customers feel like you're genuinely in their corner.
This listing is sourced directly from Mutiny's careers page and normalized into a canonical job model.