Chime Financial, Inc
Sr. Instructional Designer, Learning Operations
Remote, USA · Senior · Full-time
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Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
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About the role
- Your work - execution and continuous improvement - will impact thousands of BPO employees and millions of Chime members.
- This role requires someone who thrives in a flat, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact.
Responsibilities
- Proactively collaborate with team members, subject matter experts, and stakeholders to identify training needs and objectives.
- Experience analyzing source material and creating design documents to share with developers
- Experience working in an agile and waterfall (ADDIE) design environment
Requirements
- You are a creative and analytical problem solver, and you have a passion for customer service.
- To thrive in this role, you have
Nice to have
- Experience driving outcomes through vendor partnerships and contact centers is a plus.
Compensation
- Below is the base salary offered for this role and level of experience.
Benefits
- Apply adult learning principles and instructional design standard methodologies to create engaging & interactive learning solutions and compelling course content, material/media (audio, video, simulations, games, etc.)
- Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training.
- Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience.
- Act as a learning consultant to our Disputes Experience line of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.
Company info
- Wage Notice $116,000 - $160,000 USD A little about us At Chime, we believe that everyone can achieve financial progress.
- From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life.
- Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
This listing is sourced directly from Chime Financial, Inc's careers page and normalized into a canonical job model.