Veterinary Emergency Group
Customer Experience Coordinator - H Street, Washington, D.C.
Washington, District of Columbia, United States · Full-time
Sponsorship not specifiedDetected 21 hours ago
Customer SupportLeadershipCommunicationMentoringAdaptabilityOrganizational Skills
About the role
- This meant challenging the status quo and fixing everything that was wrong with the ER experience.
- Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies!
- This also means saying yes to creating the greatest experience possible for our VEGgies.
Responsibilities
- Deliver personalized, memorable experiences-always looking for creative ways to say "yes" to customer needs
Requirements
- 2+ years of experience in a customer service role
- Must be willing to work in a noisy environment with strong or unpleasant odors
Compensation
- Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
Benefits
- Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
- Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
- Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
- A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!).
- Full-time credentialed VEGgies receive a $2,500/year travel stipend.
- Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
Company info
- Follow up with customers after visits to check on their pet's care and strengthen relationships
- Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital
- Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge
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This listing is sourced directly from Veterinary Emergency Group's careers page and normalized into a canonical job model.