Float

Senior Customer Success Operations Manager

Toronto, Canada · Senior

Sponsorship not specifiedDetected 5 days ago

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About the role

Float is investing in the next chapter of its Customer Success Operations function.

Design and optimize the end-to-end post-sales (Customer Success) customer journey across onboarding, adoption, renewal, and expansion.
Build and own the Customer Success operating system, creating scalable processes that improve retention, expansion, forecasting, and operational efficiency.
Evaluate, implement, and optimize the Customer Success technology stack, driving adoption and enablement across the team.
Build and own recurring forecasting programs and target setting for customer retention and expansion, ensuring leadership has accurate visibility into business performance.
Partner with Customer Success leadership to define CSM workflows, operating rhythms, success metrics, and performance measurement.
Partner cross-functionally with RevOps, Product, Finance, Sales, and Data teams to improve systems, reporting, customer handoffs, and operational efficiency.
You Think Big and Move Fast. You're energized by building from zero to one and thrive in fast-moving, ambiguous environments.
Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
We use technology, including artificial intelligence (AI), to support parts of our hiring process.
You're constantly thinking about how operational improvements ultimately create a better customer experience.

5+ years of experience in Customer Success Operations, Revenue Operations, or a similar strategic operations role with end-to-end ownership.

Your experience is primarily as a Customer Success Manager or Account Manager rather than leading operational strategy and systems.
You've primarily worked as an analyst supporting operations rather than owning an operations function.
You thrive in highly structured environments with clearly defined processes rather than creating them yourself.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters

Experience working in a consumption or usage-based SaaS business where forecasting, customer growth, and compensation models are more complex is highly preferred.

Create scalable account planning and risk management programs for Float's largest customers.
You Put Customers First. You're constantly thinking about how operational improvements ultimately create a better customer experience.
And we're looking for bold innovators to help shape the future of business finance in Canada.
You Put Customers First.

This listing is sourced directly from Float's careers page and normalized into a canonical job model.