Merck
Customer Support Associate
USA - Texas - Irving · Contract
Sponsorship not specified$43k-$68kDetected 69 days ago
Data VisualizationAccount ManagementExcelProcess ImprovementCustomer SupportCommunicationCollaborationOrganizational SkillsMicrosoft Office
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odds of building a lasting career here
38Risky
Cap-exempt (no lottery)0
Sponsors this role85
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- For over 130 years, we have pioneered groundbreaking science.
- Rooted in direct experience on the farm and in the clinic, we work hand in hand with our customers every step of the way.
- Because when it comes to animal health, no one sees it like we do.
Responsibilities
- Review, validate, and maintain order data to ensure accuracy and completeness
- Partner closely with team to support order management, customer follow-ups, and account needs
- Our singular focus is to empower those who care for animals, helping them manage their vital responsibility with confidence.
Requirements
- No Travel Required
- Customer-first mindset with a proven ability to build relationships and resolve issues
- Ability to manage multiple priorities and stay organized in a fast-paced environment
- Self-starter who can work independently with minimal supervision
- Excel (intermediate to advanced preferred)
- Outlook and general PC skills
Nice to have
- E-commerce or order management systems (highly preferred)
- Power BI or reporting tools (preferred)
- AI productivity tools (Copilot, ChatGPT) strongly preferred
- High School Diploma or equivalent required
- 2+ years of customer service, order entry, or data entry experience
- Experience in a high-volume, transactional environment is a plus
- High accuracy and efficiency in order entry and data management
- Positive customer feedback and strong issue resolution outcomes
Skills
- Current Employees apply HERE
- Current Contingent Workers apply HERE
- US and Puerto Rico Residents Only:
- Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.
- For more information about personal rights under the U.S.
- Equal Opportunity Employment laws, visit:
- Learn more about your rights, including under California, Colorado and other US State Acts
- Strong attention to detail with a high level of accuracy in data entry and order processing
- Excellent written and verbal communication skills
Compensation
- This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.
- The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
- $43,100 - $67,800
- An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
Benefits
- We offer a comprehensive package of benefits.
- Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.
Company info
- Track and communicate order status, shipment updates, and issue resolution to customers and internal stakeholders
Equal opportunity
- Employment laws, visit:
- EEOC Know Your Rights
- EEOC GINA Supplement
- We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Visa & Work Authorization
- VISA Sponsorship:
This listing is sourced directly from Merck's careers page and normalized into a canonical job model.