Harper
Forward Deployed Operations
San Francisco · Mid
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About the role
- A trillion-dollar industry runs on knowledge nobody wrote down - what the data means, what the operation actually needs, what users are motivated by, and where the leverage hides.
- This role synthesizes those disconnected streams into one thing: a clear read on the most important problem to solve next.
- You'll embed with the operators who run Harper - sales, service, underwriting, carrier relations - learn the operation end-to-end, find the 20% of friction causing 80% of the drag, and ship the thing that removes it.
Responsibilities
- Build fast. AI agents, internal tools, workflow automations - prototype in days, ship in weeks.
- Instrument everything. Write SQL, pull the data, build the dashboard. Prove what you shipped moved a number - in business terms, not feature terms.
- Shape what gets built next. Translate operational pain into product requirements. The patterns you spot become the things engineering builds next.
- You've shipped internal tools or automations end-to-end - not just designed them.
- You'd rather own a messy problem end-to-end than execute a clean task someone handed you.
- Technical screen - a real operations and build problem; we want to see how you diagnose and what you'd ship.
Requirements
- 2-4 years in a high-pace environment (startup, operations, consulting, or engineering)
- You know what it feels like when a system breaks at 7 AM.
- You can walk into a room of non-technical operators, explain why a number moved, and have them trust you.
Nice to have
- LLMs, AI agents, or voice AI experience
- a background in insurance, fintech, or another regulated, high-stakes industry
- prior startup or founder experience
- solutions engineering, operations, or customer success experience.
- A real share of the week is follow-ups, chasing, coordination, and cleanup - the operational backbone, done well.
- Ambiguity is the job, not a phase.
- Scope shifts week to week.
- If you need a fixed lane and a clean spec, you'll be uncomfortable here.
Compensation
- $125,000-$170,000 depending on experience + performance bonuses & equity
Benefits
- Uber commuter benefits; breakfast, lunch, and dinner provided; snacks, drinks, and coffee daily; free gym membership; health, dental, and vision insurance.
This listing is sourced directly from Harper's careers page and normalized into a canonical job model.