NPHub
Customer Success Manager
Atlanta, GA
Sponsorship not specified$70k-$90kDetected 364 days ago
Account ManagementCustomer SuccessCadenceCommunication
About the role
- NPHire is solving a critical challenge in healthcare.
- In just nine months, we've scaled to over 7,000 active candidates and 55+ employers, from private clinics to national healthcare systems.
- You won't just be answering tickets; you'll be designing the entire post-sale customer journey.
Responsibilities
- Because our explosive growth requires a dedicated partner to ensure our clients succeed, stay, and grow with us.
- We need more than a support agent; we need a retention engine.
- Someone who can anticipate client needs, drive platform adoption, and operate as the trusted advisor for every employer on our platform.
- 3 - Building a Foundation for Scale --> Proactively identify and eliminate bottlenecks in the customer experience, constantly looking for ways to improve support processes and systems --> Gather, synthesize, and champion client feedback, delivering actionable insights to the Product, Marketing, and Sales teams to guide our roadmap --> Draft and manage client communications across email, phone, and
Requirements
- You possess a low ego and a high degree of ownership.
Compensation
- OTE $120,000 (Base $90k + Target Incentives $30k)
- This is an opportunity to build the entire customer success function from the ground up at a mission-driven company in its breakout moment.
- Why is this role open?
- Because our explosive growth requires a dedicated partner to ensure our clients succeed, stay, and grow with us.
- We need more than a support agent; we need a retention engine.
- Someone who can anticipate client needs, drive platform adoption, and operate as the trusted advisor for every employer on our platform.
Benefits
- You will own the client lifecycle post-sale, connecting the dots between client health and company growth and serving as a trusted partner in driving our vision forward.
Company info
- This is an opportunity to build the entire customer success function from the ground up at a mission-driven company in its breakout moment.
This listing is sourced directly from NPHub's careers page and normalized into a canonical job model.