Point32Health

Content Specialist Member Experience

Canton, MA

Sponsorship not specified$58k-$87kDetected 27 days ago

AccessibilityExcelCommunicationCollaborationPlain LanguageMicrosoft Office

About the role

Reporting to the Director, Member Communications, the Content Specialist Member Experience will be responsible for creating compelling content that enhances the overall Member experience across various touchpoints.
The Content Specialist, plays a crucial role in maintaining our brand voice, ensuring plain language and consistency in messaging across multiple communication channels.
In addition, this role will be responsible for ensuring all member communications are compliant with state and federal regulations with particular attention to accessibility and language accommodations.

Support collaboration efforts with Customer Experience (CX), Digital Product & Experience, and Member Service teams by gathering input and helping to ensure content aligns with user needs and team goals.
We enjoy the important work we do every day in service to our members, partners, colleagues and communities.
Ability to manage time effectively and prioritize tasks with support from team members.

Must be able to work under normal office conditions and work from home as required.
May be required to work additional hours beyond standard work schedule.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Good communication and teamwork skills; open to feedback and eager to grow in a collaborative environment.

$58,087.20 -$87,130.80
Compensation & Total Rewards Overview
The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization.
The actual salary for this position will be determined by several factors, including the scope and complexity of the role
As part of our comprehensive total rewards program, colleagues are also eligible for variable pay.
Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare.
Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone.
We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are.

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background
it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.
We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.
Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions.
We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.
Learn more about who we are at Point32Health.

This listing is sourced directly from Point32Health's careers page and normalized into a canonical job model.