FIS
Client Success Manager Senior
US FL JAX 347 · Senior
Sponsorship not specifiedDetected 86 days ago
Data VisualizationAccount ManagementCustomer SuccessCommunicationCollaboration
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Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The OnDemand Client Success Manager (CSM) plays a critical role in helping clients realize value from FIS solutions through a scaled, ondemand engagement model.
- The OnDemand CSM acts as a trusted advisor during key moments in the client lifecycle-driving adoption, addressing challenges, mitigating risk, and supporting renewals-while delivering a consistent, high-quality client experience at scale.
- Serve as a subject matter expert for assigned solutions, providing guidance to clients focused on adoption, optimization, and value realization.
Responsibilities
- The team partners closely with Sales, Product, Support, and Professional Services to ensure clients receive the right level of expertise at the right time.
- Collaborate cross functionally with Sales, Product, Support, and Professional Services to resolve issues and deliver successful outcomes.
- ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position.
Requirements
- 5-7 years of experience in Client Success, Account Management, Client Service/Support, or similar client facing roles.
- Strong ability to communicate business value clearly and effectively to a variety of client stakeholders.
- If you are made a conditional offer of employment, you will be required to undergo a drug test.
Nice to have
- Bachelor's degree or equivalent relevant experience
- experience in financial services or fintech preferred.
Skills
- Analytical mindset with experience using data and reporting tools (e.g., Tableau or similar) to generate insights.
- Excellent communication and presentation skills.
- Strong collaboration skills and comfort working across sales, technical, and operational teams.
Compensation
- Competitive salary and comprehensive benefits
Benefits
- Continuous learning and development opportunities
- Competitive salary and comprehensive benefits
- Manage a scaled portfolio of clients, prioritizing engagement based on client needs, health indicators, and business impact.
- Rather than supporting a single named account portfolio, this role provides flexible, prioritized, and outcome focused support to a broader client base aligned to a specific solution area.
- The OnDemand Client Success team is part of FIS's broader Client Success organization and supports clients through a scaled coverage model designed to deliver efficient, responsive, and measurable value.
Company info
- What You Will Be Doing:
- Proactively engage clients at key lifecycle moments through timebound, needs based interactions.
- Analyze product usage and client health data to identify risks, improve adoption, and support retention.
- Capture and communicate client feedback and insights to internal teams to help improve products and client experiences.
- Identify and surface expansion signals and value insights to Sales partners as appropriate.
- Contribute to renewal efforts by articulating the value clients have realized from FIS solutions.
- What You Will Need:
- Bachelor's degree or equivalent relevant experience; experience in financial services or fintech preferred.
- Proven ability to manage multiple client interactions simultaneously and thrive in a fast paced, ondemand environment.
- What We Offer You:
- A career at FIS is more than just a job-it's an opportunity to shape the future of fintech.
- At FIS, you'll enjoy:
- A voice in the future of fintech
- A collaborative and inclusive work environment
- Opportunities to give back to the community
- Privacy Statement
- FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
- EEOC Statement
Equal opportunity
- equal opportunity employer.
- The EEO is the Law poster is available here supplement document available here
- However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.
- All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
This listing is sourced directly from FIS's careers page and normalized into a canonical job model.