Simbe Robotics

Senior Service Analyst

San Francisco Bay Area · Senior · Full-time

Sponsorship not specified$120k-$150kDetected 17 hours ago

SQLBigQueryData ScienceData VisualizationComputer VisionRoboticsResearchCommunicationCollaboration

About the role

You'll sit at the intersection of client success, engineering, and operations.
Success is measured by whether our clients received accurate, timely data, not by the elegance of the analysis.
This role demands someone who is analytically rigorous and operationally disciplined.

Own tracking and reporting of account and fleet level performance across deliverables, accuracy, and timeliness end-to-end: with the rigor to detect subtle regressions and the discipline to report them consistently, and the judgment to decide what's worth escalating versus monitoring
Lead detailed QA and root cause analysis to identify service gaps and systemic patterns, going beyond surface metrics to understand what's actually happening and why, setting the bar for investigation quality rather than following an existing playbook
Document findings with precision
maintain a clear audit trail of issues, resolutions, and follow-ups
Drive issues to resolution directly with the engineering team, exercising independent judgment on prioritization and escalation
own the outcome, not just the handoff, and verify that quality actually improved
Own and continuously evolve the service observability handbook and standard operating procedures - proactively identifying where process is missing or breaking down, not just maintaining what exists
Document findings with precision; maintain a clear audit trail of issues, resolutions, and follow-ups
Drive issues to resolution directly with the engineering team, exercising independent judgment on prioritization and escalation; own the outcome, not just the handoff, and verify that quality actually improved
Maintain a high standard of data accuracy and dashboard reliability.

Experience with SLA/SLO tracking or service-level reporting in a SaaS or tech operations context
6+ years of full-time, post-degree professional experience in a data analyst, operations analyst, QA analyst, or similar role with a strong analytical and operational bent (internships, research assistantships, and time enrolled in a degree program do not count toward this minimum)

At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations.
Simbe Values: R.
We quickly adapt to changes and customer needs.
These tools assist our recruitment team but do not replace human judgment.
If you would like more information about how your data is processed, please contact us.

Build and maintain dedicated dashboards and tooling (Looker, BigQuery, etc.) to monitor service health at the client and fleet level, with full ownership over architecture and design decisions

This listing is sourced directly from Simbe Robotics's careers page and normalized into a canonical job model.