Transmitsecurity

Transmitsecurity

Senior Technical Support Engineer

United States- Remote · Senior

Sponsorship not specified$120k-$160kDetected 54 days ago
PythonJavaScalaBashiOSAndroidLinuxRESTCustomer SupportProblem Solving

About the role

  • This role requires deep technical expertise, excellent problem-solving skills, and a proactive mindset.

Responsibilities

  • Provide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achieved
  • Manage escalations
  • Handle complex customer issues through the Support portal independently and in a professional way
  • Replicate customer issues in the support test environment
  • Collaborate with several internal teams
  • At least 6 years of technical Support engineering experience

Requirements

  • Experience in working with multi-tier and complex applications
  • Hands on experience with Linux operating system
  • A team player with the ability to work independently is a must
  • Experience with database management is an advantage
  • Practical knowledge of REST API

Nice to have

  • Familiar with one of the programing language such as Java, Scala, Python, bash scripting is nice to have
  • Good knowledge on Mobile Platforms (IOS, Android) is a big plus

Compensation

  • The OTE salary range for this position is $120,000 - $160,000 USD.

Benefits

  • Growth Opportunities: Be part of a fast-growing company with plenty of opportunities for professional development and career advancement.
  • Flexible Work Environment: Remote work options available for North American candidates.

Company info

  • Transmit Security is a leader in identity and fraud prevention, empowering organizations to stop fraud while delivering seamless user experiences.
  • Our Mosaic platform combines advanced fraud detection, machine learning-driven risk assessment, and real-time decision-making across customer journeys.
  • As we continue to grow, we're seeking a dedicated and customer-focused Senior Technical Support Engineer to join our team and provide high-impact technical support.
  • We're seeking a dedicated and customer-focused Senior Technical Support Engineer to provide excellent customer service, lead processes and work on a mission critical product.
  • Play a key role in delivering a market-leading solution to our customers, ensuring fraud protection and frictionless user experiences.
  • Be part of a fast-growing company with plenty of opportunities for professional development and career advancement.
  • Join a passionate and innovative team committed to making a difference in the security and fraud prevention space.
  • The OTE salary range for this position is $120,000 - $160,000 USD.
  • Individual compensation for this role is determined based on various factors, including but not limited to qualifications, experience, location, and overall business and organizational needs.
  • Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion.
  • Our human capital is the most valuable asset we have.
  • The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well.
  • We encourage diversity and embrace our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
  • #LI-TL1 #LI-Hybrid
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This listing is sourced directly from Transmitsecurity's careers page and normalized into a canonical job model.