Ryan Specialty
Lead Account Executive
Media - Pennsylvania · Full-time
Sponsorship not specified$100k-$125kDetected 30 days ago
SalesAccount ManagementExcelProcess ImprovementPerformance ManagementCommunicationTime ManagementMicrosoft OfficeUnderwritingProperty & Casualty
About the role
- The role includes managing the entire client account lifecycle, from onboarding to expansion opportunities, with a focus on addressing complex issues.
- They ensure strict adherence to industry regulations, and internal compliance policies.
- Holds team accountable to ensure emails and tasks are handled in a timely manner according to the workflow schedule.
Responsibilities
- They monitor individual and team performance metrics and collaborate with brokers to pursue new business opportunities.
- Manage the high volume, fast-paced workflow for the assigned team or line of business, with willingness to expand into other lines of business as they become available.
- Monitor productivity volume, service standards and accuracy for their staff and the business that they support.
- Assist in driving process improvement and innovation efforts to continually improve our services for the businesses that we support.
- Provides direction and support for complicated tasks and requests.
- Mentor staff and drive performance management and staff development efforts, including vast training to underwriting team on both insurance-related and process-driven topics.
- The Lead Account Executive is responsible for overseeing and managing crucial client relationships, providing guidance on critical client issues, and managing strategic account initiatives.
Requirements
- Strong knowledge of the Property & Casualty insurance industry as well as insurance terminology and the commercial insurance policy lifecycle.
- Intermediate to advanced MS Office Excel and Word skills required.
Nice to have
- Bachelor of Arts or Bachelor of Science degree preferred.
- 5+ years of experience in an operations environment, insurance experience and experience with business systems and applications preferred.
- Commercial insurance experience preferred.
Skills
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
Compensation
- This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions,
Company info
- Provide timely and efficient service to all internal and external customers, including underwriters and brokers.
- We are committed to building and sustaining a diverse workforce throughout the organization.
Equal opportunity
- Ryan Specialty is an Equal Opportunity Employer.
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