BlackCloak

Client Success Manager

United States · Full-time

Sponsorship not specified$55k-$70kDetected 180 days ago

CybersecurityCommunication

About the role

We defend our clients' digital lives from hackers, privacy leaks, and identity theft.
As a Client Success Manager, you'll be responsible for communicating directly with clients, primarily through phone, video conference, and email.

Partner with the Technical Success team in responding to customer inquiries and coordinating resources to meet those needs.
Run client enablement and support sessions.
Support Account teams by pulling data for client reports and participate in Quarterly Business Reviews and other ad hoc client meetings as requested.
Manage and record client interactions within the BlackCloak set of Client Success tools.
Maintain working knowledge of BlackCloak's solutions, platform features, and best practices.
Support external and internal customer-facing initiatives and events. There is a potential for limited travel
Participate in on-call shifts for client support, including nights and weekends, or as needed.

If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.
You will work closely with our internal Account, Value, Product and Cyber teams to ensure a flawless experience with BlackCloak from the beginning.
The ideal candidate will also have a strong interest in furthering their knowledge in cybersecurity and privacy.

BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment.

Assist in the restoration of compromised accounts, including synthetic identity fraud, medical identity theft, and tax refund fraud.
Contribute to client communications and education initiatives.
About BlackCloak BlackCloak is an extremely fast-growing company in an entirely new product category.
Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
Health Savings Account with company contribution for eligible medical plans.
Flexible Vacation Plan
100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
Company Equity
Paid Parental and Pregnancy Recovery Leave

https://blackcloak.io
We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries.
Learn More about Us Website: https://blackcloak.io LinkedIn: /blackcloak Twitter: @BlackCloakCyber White Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download #liremote

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This listing is sourced directly from BlackCloak's careers page and normalized into a canonical job model.