Retool
Manager, GTM Customer Programs
San Francisco, USA
Sponsorship not specifiedDetected 21 days ago
SQLDatabricksAgileSalesforceCustomer SuccessCadenceCommunication
About the role
- We're hiring a GTM Customer Programs Manager to run the operating core of that engine.
- You will personally expose the measurement layer and the high-leverage assets that let the entire GTM organization scale beyond headcount.
- You'll sit at the intersection of Success, Sales, RevOps, and Product.
Responsibilities
- Run our sprint operating model: one sprint in execution, one in design.
- You will maintain a roadmap, instrument adoption, enforce version discipline, and run a clear intake for what gets built next Coordinate the cross-functional play calendar across the field, RevOps, and partner teams.
- We coordinate; we don't gatekeep Partner with RevOps and Data Team to wire programs into delivery surfaces (e.g. workflow portals, Salesforce, Slack, Outreach) so that every program is measurable end to end Lead, coach, and develop a team spanning scaled customer programs, GTM automation, and technical account management.
- Operate the team using the 4 Disciplines of Execution principles Partner closely with our Business Value lead so that the methodology and narrative they own translate cleanly into the scaled assets and programs you productize
Nice to have
- you run recurring forums that are structured, collaborative, and actionable High ownership mentality-you don't wait for a playbook to exist
Skills
- The work doesn't ship without cross-functional partnership, so influence matters more than authority.
This listing is sourced directly from Retool's careers page and normalized into a canonical job model.