Reliance Matrix

Mgr. - Middle Market Service

Phoenix, AZ, USA

Sponsorship not specified$94k-$126kDetected 16 days ago

SalesPerformance ManagementLeadershipCollaborationTime Management

About the role

The Manager, Middle Market Service will assist in the development of coordinated best practices and effective workflows within the Client Management Team, including all areas of client service delivery and general office administration.
Will also function as a liaison and advocate on behalf of their office to various administrative office departments as well as to the Sales Operations area.
The Manager, Middle Market Service will be a contributor and participant in various initiatives and projects, in accordance with corporate goals and objectives.

Lead and manage all client management positions within the Middle Market assigned region ensuring productivity, quality, and staffing metrics are met.
Oversee all business functions and workflow in support of corporate sales, persistency and profitability goals.
Manage renewal activities and resolve service issues to improve client satisfaction and retention.
Establish, monitor, and manage key performance indicators (KPIs) such as response time and client satisfaction.
Manage hiring, performance, and terminations as needed.
Ensure the regional territory meets service and sales support goals, operational excellence, and productivity targets.
Commitment to continuous, ongoing improvement in the level of service provided by all sales, service and support staff within the assigned Regional Sales Office
Excellent people skills, ability to develop strong working relationships with other departments and with outside vendors
Strong overall focus on providing "best practices" sales, service and support to the assigned Regional Sales Office producer staff, brokers, clients and Administrative Office population.

They will assist in developing and monitoring training programs for both new hires and existing staff as required, and in facilitating the performance management and development of their staff.
Achieve all required service delivery and persistency metrics.
Relevant Bachelor's Degree and minimum 5 years directly related work experience, preferably in the Group Insurance Industry within a Regional Sales Office.
Required Knowledge, Skills, Abilities and/or Related Experience
PC proficiency, including MSOffice Suite products as well as the ability to become proficient on required internal system applications on a timely basis.
The candidate must be able to maintain confidential information

The expected hiring range for this position is $94,090.00 - $125,610.00 annually for work performed in the primary location (Phoenix, AZ).
This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards.
The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions.
These ranges may be modified in the future.
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential.
And we can't do this without our most important asset-you.

An annual performance bonus for all team members
A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.
For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
Multiple options for dental and vision coverage
Company provided Life & Disability Insurance to ensure financial protection when you need it most
Family friendly benefits including Paid Parental Leave & Adoption Assistance
Tuition Reimbursement and Continuing Professional Education
Paid Time Off - new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.
As you grow with us, your PTO may increase based on your level within the company and years of service.

Integrity
Empowerment
Compassion
Collaboration
Fun
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential.

We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or st

This listing is sourced directly from Reliance Matrix's careers page and normalized into a canonical job model.