Shipfusion
Manager, Software Engineering Support
Toronto, Ontario, Canada · Contract
Sponsorship not specified$120k-$135kDetected 6 days ago
JavaScriptPHPReactHTMLFull-Stack DevelopmentCode ReviewGitMySQLAWSDockerCI/CDRESTRabbitMQAgileLogisticsCustomer SuccessCustomer SupportShopifyCommunicationProblem SolvingMentoring
About the role
- Act as the primary technical escalation point for complex production issues.
- Write high-quality production code in PHP and React while maintaining best engineering practices.
- Troubleshoot and resolve performance issues across PHP applications, MySQL databases, APIs, and frontend applications.
Responsibilities
- Build a high-performing Development Support team.
- Access to comprehensive support services that promote employee well-being and work-life balance.
- Lead the Development Support team responsible for production issues, bug fixes, investigations, and platform stability.
- Identify recurring support issues and drive permanent engineering solutions rather than temporary fixes.
- Partner with Product, Operations, Customer Success, and Engineering to prioritize production issues.
- Own production deployments and assist with release management.
- Support incident management, root cause analysis, and post-mortem reviews.
Requirements
- Strong understanding of software architecture and scalable application design.
- What you'll bring to the team (Required Skills):
Nice to have
- Experience with Docker and containerized development environments.
- Experience with AWS infrastructure.
- Experience with message queue systems
- Experience working within Agile software development teams.
- Knowledge of CI/CD pipelines and automated testing.
- Experience supporting eCommerce or logistics platforms (Shopify, Amazon).
- Why Engineering at Shipfusion?
- Access to the CALM App.
Skills
- 3-5+ years of professional software development experience.
- Strong experience developing production applications using PHP.
- Strong knowledge of MySQL, query optimization, indexing, and database performance.
- Experience building modern frontend applications using React.
- Experience troubleshooting complex production issues across full-stack applications.
- Experience leading developers or technical support teams.
- Excellent debugging and problem-solving skills.
- Experience performing code reviews and mentoring developers.
- Strong written and verbal communication skills.
- Ability to balance multiple priorities while maintaining high-quality execution.
Compensation
- Earn what you deserve with our competitive and rewarding salary package.
- $120,000 - $135,000 CAD
Benefits
- Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.
- Recharge and explore with 15 days of paid vacation and 5 paid wellness days.
- Monitor system health, application performance, and database performance.
Company info
- Connect and celebrate with exciting social events that bring our team together.
- Join a workplace known for its supportive, inclusive, and dynamic culture.
- Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.
- Shipfusion is an equal opportunity employer committed to creating an inclusive and accessible workplace.
- We welcome and encourage applications from all qualified candidates.
- Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.
- Compensation Range
- $120,000 - $135,000 CAD
- Shipfusion is looking for a Dev Support Manager to lead our Development Support function across our PHP, MySQL, and React platform.
Apply directly at Shipfusion →Create a free account for alerts like thisView Shipfusion immigration profile
This listing is sourced directly from Shipfusion's careers page and normalized into a canonical job model.