Employerdirecthealthcare
Learning and Development Specialist
Dallas, Texas, United States
Sponsorship not specifiedDetected 6 days ago
RecruitingOnboardingLeadershipCommunicationCollaborationMentoringMicrosoft OfficeSharePoint
About the role
- Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work.
- With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most.
- About You: - You use LOGIC in your decision making and understand that progress is critical to making change.
Responsibilities
- Serves as the primary Trainer for the Cancer navigation program, with cross-trained backup support for Surgery and Infusion lines of business.
- Designs, develops, and facilitates staff training within Member Services, including new hire onboarding for classes of up to 20, ongoing skills development, and refresher curriculum.
- Collaborates with subject matter experts and cross-functional stakeholders to maintain and update courseware as programs, platforms, and workflows evolve.
- Applies needs assessment methodologies, Voice of Customer data, and training assessment results to evaluate curriculum effectiveness and drive continuous improvement.
- Manages assigned training projects from kick-off through post-implementation evaluation, exercising sound judgment within defined procedures and timelines.
- Partners with the Quality team during off-peak periods to deliver call coaching based on evaluation data, reinforcing a culture of continuous performance improvement.
- Maintains rigorous consistency standards within and across all courseware and job aids.
- By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces.
Nice to have
- Familiarity with call quality frameworks and the ability to translate QA findings into actionable training.
- Proficient with Microsoft Office suite, particularly Word, SharePoint, and Teams.
- Excellent written and verbal communication skills
- strong English composition and editing ability.
- Detail-oriented with a commitment to consistency within and across training materials.
- Strong relationship-builder with internal clients, subject matter experts, and cross-functional teams.
- Intellectually curious
- proactively identifies training gaps and proposes solutions without waiting to be directed.
Skills
- Two or more years of experience in healthcare, health insurance, or specialty care navigation.
- Experience with leadership development or supervisor-level coaching programs.
- Bilingual English/Spanish a plus.
- Experience training clinical or clinical-adjacent staff (RN, LPN, MA, LCSW, or equivalent)
- Familiarity with oncology care workflows and terminology
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- Paid Parental Leave
- Supports AI-enabled learning tools, including AI-assisted role play coaching and call intelligence analytics, as part of an active technology-forward L&D program.
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This listing is sourced directly from Employerdirecthealthcare's careers page and normalized into a canonical job model.