TouchBistro

Customer Success Specialist

Toronto, Ontario, Canada

Sponsorship not specified$50k-$60kDetected 1 day ago

SalesforceSalesOutbound SalesCustomer SuccessCustomer SupportCommunicationProblem Solving

About the role

TouchBistro helps restaurants run better - and our Customer Success team makes sure every customer gets the most out of their investment.
If you bring restaurant experience, excellent communication skills, and a passion for hands-on problem-solving, this role was made for you.

Identify at-risk accounts early, understand the underlying issue, and partner with internal teams to resolve concerns before they lead to churn.
Manage a steady flow of customer calls, messages, outreach, follow-ups, and account activity within a structured, desk-based shift environment.
Maintain accurate Salesforce records, including customer interactions, issues, commitments, and next steps.
Own issues from first contact to resolution, track outstanding commitments, and ensure zero follow-ups are missed.
At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs.
Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.

Must have worked in a restaurant, café, bar, or hospitality environment - you understand the pace and what's at stake when technology lets a venue down.
Familiarity with POS systems, payment terminals, or restaurant technology.
Strong oral and written communication skills - you can calm a frustrated owner on the phone and send a clear, professional follow-up email.
Comfort with ambiguity and the ability to think on your feet when the situation doesn't match the playbook.
Genuine curiosity and a problem-solving instinct - you'd rather figure out why something broke than pass it along.
Accountable and organized: Own issues from first contact to resolution, track outstanding commitments, and ensure zero follow-ups are missed.

Experience with Salesforce or a similar CRM.
The final offer amount for this role will depend on geographical region, applicable experience, and the skillset of the candidate.
This posting reflects an existing vacancy.
however, all hiring decisions are made by our hiring managers and recruitment team.

$50,000 - $60,000 CAD
We have powered more than 29,000 restaurants around the world, and w e know that while passion is plenty in the restaurant industry, time and money usually aren't.

TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier.
We have powered more than 29,000 restaurants around the world, and w e know that while passion is plenty in the restaurant industry, time and money usually aren't.
TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed.
Requests for accommodation due to a disability can be made at any stage of the recruitment process.
Proactively engage customers and respond to inbound needs, helping them get full value from our platform.
Guide customers through product updates, new features, and changes to their setup clearly, patiently, and in plain language.
Support customers with device and software setup by phone, video, or chat
Communicate professionally and effectively by phone and in writing, with clear follow-up that keeps customers informed and moving forward.
Support customers with device and software setup by phone, video, or chat; troubleshoot in real time and escalate issues with the right context when needed.

This listing is sourced directly from TouchBistro's careers page and normalized into a canonical job model.