Flowcode

Customer Success Manager

New York · Senior

Sponsorship not specified$105k-$125kDetected 28 days ago

HubSpotCRMAccount ManagementCustomer SuccessProblem SolvingPublic Speaking

About the role

We're hiring a CSM focused on our media + agency vertical, supporting clients like NBCU, Paramount, Hearst, Disney, and Publicis.
This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes.
Have 4-8 years in client success, partnerships, or strategy at a media company, network, or agency

We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale.
drive usage, adoption, renewal, and expansion.
You own the number of your portfolio.
to multi-thread across client teams and build relationships with executives, budget holders, and senior stakeholders
drive alignment across Sales, Product and GTM to unlock product growth and services opportunities to drive revenue
proactively flag at-risk signals, build recovery plans, and move before accounts slip.

4-8 years in media-focused CSM, Account Management, or similar roles
Proven track record managing at-risk accounts, driving renewals, and hitting NRR targets
Proven success working with media brands, ideally in TV or digital broadcast environments
Experience managing platform migrations or complex product transitions for enterprise clients
Strong understanding of attribution, analytics, and media KPIs

Health score monitoring: proactively flag at-risk signals, build recovery plans, and move before accounts slip.

Flowcode is the leading offline-to-online conversion platform, helping the world's biggest brands drive direct connections with their audiences.

This listing is sourced directly from Flowcode's careers page and normalized into a canonical job model.