IT People Corporation
Senior Account Manager
Toronto, ON, CA · Senior · Full-time
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About the role
- The successful candidate combines exceptional client service skills, and a proactive approach to problem-solving to ensure clients feel informed, supported, and genuinely cared for.
- Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians.
Responsibilities
- Support plan implementations, transitions, and onboarding activities to ensure a smooth client experience.
- Collaborate closely with consultants, analysts, carriers, and internal service teams to deliver exceptional client outcomes.
- Share knowledge and best practices with team members and support the development of junior colleagues.
- Client-first mindset with a commitment to delivering exceptional service and building long-term relationships.
- We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.
- We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Requirements
- Success is measured by strong client relationships, seamless service delivery, and the ability to anticipate and address client needs.
Compensation
- Assist clients with plan changes, annual enrolments, and employee communication initiatives.
- The base salary range for this position is between $75,000 - $85,000 annually.
Benefits
- Manage day-to-day service requests, including eligibility and coverage inquiries, claims issues, billing questions, enrolments, terminations, beneficiary updates, and general plan administration.
- Prepare benchmarking reports, develop benefit summaries, and provide support with meeting materials, presentations, and communication pieces for plan sponsors and employees.
- Review contracts, benefit booklets, policies, and administrative documents to ensure accuracy and alignment with plan provisions.
- 3 to 5 years of experience in group benefits and 10+ years experience in a client service role.
- Strong working knowledge of group benefits products, carrier processes, and plan
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions.
- This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).
Company info
- At People Corporation we are committed to helping businesses succeed.
Equal opportunity
- If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.
This listing is sourced directly from IT People Corporation's careers page and normalized into a canonical job model.