Sunrise Landscape

Client Relationship Manager

Tampa, FL

Sponsorship not specifiedDetected 11 days ago

CRMAccount ManagementBusiness DevelopmentCustomer SupportLeadershipCommunicationProblem Solving

About the role

The Client Relationship Manager (CRM) is a strategic account leader responsible for building trusted partnerships with high-value clients, driving client retention, and growing revenue through proactive service communication and enhancement sales.
This role serves as the primary client contact and is accountable for ensuring all client activity, proposals, communication notes, and service requests are accurately tracked in Aspire, allowing for full transparency and operational alignment between sales, service, and production teams.
The Client Relationship Manager will manage a book of business generally of $2M+ in annual revenue.

Develop, build, nurture and maintain exceptional client relationships for a portfolio of commercial landscape clients; act as the primary relationship and escalation contact with client.
Ensure a high level of client retention; addresses issues proactively and develops solutions to mitigate client retention risk.
Partner with Sales (Business Development Executives) to ensure successful turnover of client accounts with deep understanding of client expectations.
Create Executive Summaries outlining issues/problems and solutions; present findings and solutions to clients and leadership as applicable.
Lead interactions within Sunrise Landscape and with clients to arrive at expected service delivery outcomes while achieving a high level of "Client Delight".
Growth & Revenue Expansion Identify enhancement and upsell opportunities during site reviews and document opportunities to create visibility in the enhancement pipeline.
Collaborate with operations to generate accurate enhancement proposals, ensuring clean pricing, approval capture, and margin visibility.
Operational Partnership & Quality Assurance Partner closely with Operations Managers, Production Managers, Superintendents, and Crew Leads to align site priorities and ensure service consistency.
This role does not lead operations crews.
We are proud to have achieved the Lawn & Landscape Top 100 honor and are continuing to build a great place to work with a commitment to landscape and service excellence.

Possess a valid driver's license (must be issued from United States for at least 3 years).
Clean driving history for at least 3 years.
Must be a good listener and able to respond to clients in a professional manner.

The Client Relationship Manager will manage a book of business generally of $2M+ in annual revenue.

This listing is sourced directly from Sunrise Landscape's careers page and normalized into a canonical job model.