Forrestjohnson
Help Desk Support Technician
Atlanta, GA, United States
Sponsorship not specifiedDetected 14 days ago
Account ManagementDNSVPNLeadershipCommunicationProblem SolvingAdaptability
About the role
- Now celebrating over 35 years of ministry, Leading The Way's television, radio, and digital programs are broadcast in 28 languages to audiences across six continents.
- It's a hands-on opportunity to put technical skills to work in service of Kingdom impact, ensuring every team member has what they need to do their job well.
Nice to have
- Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner
- Assist with software deployment and rollout to workstations
- Escalate complex issues to the Infrastructure Engineer or IT leadership as needed
- Assist with AV and technical setup for meetings, ministry initiatives, and events when required
- Contribute to IT documentation, knowledge base articles, and standard operating procedures
- Clear communication with non-technical users
- Patience and people skills when supporting staff across a wide range of technical comfort levels
- Problem-solving and adaptability
Skills
- Leading The Way (LTW) is a Christian media ministry committed to the proclamation of the whole counsel of God.
- of the
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